1stopbedroom Sent Damaged Furniture and refused to refund Brooklyn New York
I placed an order #8983637 for $5798.88 on Sept 11, 2021 for a bedroom with delivery and white glove deluxe installation. On the 2nd of October I had contact from the third party delivery company (Ryder Last Mile) that the delivered head board received at the warehouse is broken and needed replacement. They rescheduled delivery to November 1st.
On Nov 1st a broken headboard arrived at my house. A professional from the third party started assembling the room but found during the assembly that the hardboard is broken and paused a threat to safety. The delivery company took back the headboard. The rest of the bed could not be assembled.
A series of tickets were opened on the company website
(Ticket numbers 1736439 1888570 1925066 1937703 2104670 2136284)
Every time they reorder and I have to wait months and the order comes back broken again. It is not a scratch or cosmetic. I'm talking about missing a leg or two.
This has repeated for 4 times with months in separation. When I requested a return and refund they refused and said it is beyond the 30-day return policy. When I filed a complaint with BBB, a representative from 1stopbedroom called and asked me to close the ticket so he can send the inspected reorder.
I closed the ticket and for two months they have been claiming that the delivery is with the third party who is not responding to them! They refuse to disclose the third party name or the tracking number of the reorder but insisting it is not their fault but the fault of the third party who received the headboard and is not responding.
I gave money to 1stopbedroom not to the third party. This automatically makes 1stopbedroom legally responsible for all acts taken by their third party on their behalf. It is the responsibility of 1stopbedroom to deliver non broken furniture
They have announced this on their website and claimed legal responsibility for. They are in breech of their own announced policy. They are in breech of business bona fide principle based on false claims and stalling techniques which makes you legally liable for compensation fees not to mention federal and state fines.
If it wasn’t for the overwhelmed legal system I would be having this discussion in court.