Complaint Review: storage treasures

I won an online storage auction and just as I won it I got an emergency call from a family member and had to leave immediately out of state. I informed storage treasures immediately and told them i had a family emergency A staff member emailed me and told me they were sorry to here that and they had a back up bidder for the unit.

So, when I got back from out of state, they had suspended my account because I was a no show and said I did not communicate with them about my situation. Well I sent them the emails between them and I and they apologized and said they still had to suspend my account? First of all it was an emergency and second they sold the storage anyway so I think that was very wrong.

I have been bidding on storages and winning them and doing what im suppose to so I dont think that is fare