storage treasures storage battles while storage treasures was launching their new web site had offer to not charge buyers fees and when auctions ended they decided to extend the auction 30 more days so that they wouldn't have to honor what they had offers their buyers. im not sure how auctions are run but im pretty sure this is against auction policy. i hope that many buyers that had this happen to will come forward and sue this company for refusing to refund the buyers that keep them in business phoenix arizona Internet
Storagetreasures.com in July launched their new website with new features and all the upgrades they thought neccessary, which was a complete failure because all their buyers and sellers were experiencing problems throughout the site. In August, they were still facing the same issues.
As I buyer, I had placed bids on multiple auctions that were ending on August 14th. Because of all their problems, storage treasures had offered all their buyers "no final fees". So on August 14th, four auctions that I was bidding on closed with me as the highest bidder.
When this happened, storage treasures extended the auctions 30 more days. I tried calling them, but with their bad customer service, I spent hours calling them everyday to be able to get ahold of them prior to September 14th. Prior to September 14th, I had told them what had happened and all they were doing was appologizing, making excuses to why the auctions myseteriously reset themselves, but didn't cancel the bidding that was previously done.
Once the auctions ended the second time around, storage treasures charged me 15% on the auctions I had won and I lost 3 other auctions because of the extension. When I contacted storage treasures on October 3rd and asked them to issue a refund on the four units that I won based on what they had promised their customers because of the website issues, they refused and instead offered me a premium membership free for 2 months. I don't want the membership and if I did, I would pay for a full year.
I'm not a lawyer, but when you're doing a lien sale, and there is a time frame that the auction is going to be up, the minute it closes, it ends, which storage treasures did not do here in California. So I am hopeing there is a lawyer out there in California that wants to help out with making sure that websites like storagetreasure, do not rip off their customers after they promise them something.
October 3, 2016