Complaint Review: Stores Online

After attending a very high quality presentation and fancy sales pitch, I signed a contract to purchase 6 websites for $4200.00. I would submit the information, they would put it together and place online. Since I was already familiar with the creation of websites, I felt the price was quite fair for the time involved in creating a marketable site.

After reading all the material and putting together all I needed to begin my site, I submitted this to them (at an additional 'publishing' fee) and waited for the results. I was then informed that any addititonal work they did would cost me additional, then they corrected this and said of course it was included. After several weeks, nothing was done.

Now, nearly 3 months later, I have no website, a number of unreturned emails, and many hostile phone calls. I contacted the finance company that buys their contracts (strangely they buy all contracts, regardless of credit or ability to pay, but they swear they are not connected to Stores Online) and began a dispute over moneys owed. When I next contacted Home Acceptance Corp as to the status, I discovered they had already charged off my account, while I was in the middle of refinancing my home!

Another call to Stores Online, and I was shocked to actually talk to a person. I was treated very rudely when they discovered that the loan had not been paid, and they refused to assist me in any way. Stores Online offers the world, yet delivers absolutely nothing.

Jeff
Westlake Village, California
U.S.A.