Complaint Review: StoresOnline.com

I attended a seminar held by StoresOnline in November and then paid $20 to attend a WORKSHOP where I was completely convinced with their presentation that if an individual or individuals could sell dog poop and tumbleweeds that I surely would be a success with the chosen products that I wanted to sell online. I invested several thousand dollars to get the professional backing from StoresOnline. None of the things promised by StoresOnline at the seminar have actually been carried out.

I built my own web sites as encouraged by StoresOnline with the belief that when they reviewed them, all the necessary changes to make my site as professional as possible would be done by their programmers prior to publication. My web sites supposedly were reviewed by my own personal programmer; however, I lost sales because the merchant account was not checked and thus, the sales were rejected. Also, again my sites were never critiqued by a professional programmer to ensure a professional web site, which was promised at the seminar I attended in November 2002. I purchased 6 electronic storefronts, which basically has been nothing more than a program to build a website. I thought I was buying the expert assistance in assuring that my online stores would be perfect in every way and the needed traffic and expert advice would be available whether I knew to ask or not.

As stated at the seminar, Storesonline would preview my storefront and align my ideas with theirs and produce a guaranteed professional storefront to ensure that no mistakes went out. No store was even supposed to be published until this was done. The so-called previews have missed errors in my programming, plus a required knowledge of HTML was needed, of which I have only very basic know how. No professional programmer advice was given as to how I might improve the appearance of my stores. Help was simply to tell me to go elsewhere to learn how to do that. Any changes to my web sites had to be made through the changes department and any actual programming would have cost yet another $50 an hour, which I did not want to do as it had already cost me a fortune not to mention the need for hundreds of dollars more to promote the stores. I paid thousands of dollars for PROFESSIONAL ASSISTANCE and got basically the minimum, a web site building program, which I had and information, which is available in books and on the Internet for free.

I paid an outside designer to help me because I was not getting the help I needed through Storesonline and I wanted a professionally built store. Even she was unable to get the support and assistance needed to upload the newly designed web site. The representatives at the seminar said there would not be a problem to change a ready-built web site to Storesonline. Not so. It is almost impossible to get the assistance needed. Also stated was that should you decide to not stay with Storesonline, your stores would still be yours. To move them elsewhere for hosting means that you must basically rebuild your store as you do lose a lot in the move. On December 23, 2003, was again approached by Storesonline. I really wanted to succeed with this, so I was all for becoming the StoresOnline Texas Success Team for which I credited to my credit cards several thousand more dollars TO STORESONLINE for PMI Coaching.

Out of this, we only received ten 20- to 30-minute phone calls with a person who basically told me where to go on the Internet to find information on how to promote my website. I should be demanding a much larger refund than what I am due to the cost of advertising a faulty web site, time lost doing everything myself as well as the stress and expense caused by being involved with StoresOnline. I ended up with what I thought was a heart attack, but according to the cardiologist was only stress related. That also cost me another $600.00 in medical bills. REFUND REQUESTED: $10,284.00 Alice Odessa,, Texas
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