Complaint Review: StoresOnline

I attended an Internet Marketing workshop held by storesonline in Alexandria Virginia. To cut a long story short, I was talked into going back on my initial decision to not buy anything that day and ended up signing an Installment Contract which lists no financial institution and an order form and giving them $500 down with a commitment to borrow $2899. Part of what induced me to sign was the implication that included in what I was buying was personal consultation and the fact that my agreement was treated as tacit by the personal consultant.

I got home and knew that I had to cancel. I've spoken to two customer service representatives already and one told me that they had no knowledge of which finance company I'd contracted with because my order was not processed since it was still in the mail. I requested that it not be processed and he said that he'd leave a note for accounting. Today, I was told that I cannot cancel the order. I said that since the order was not even processed yet, since I had not even incurred a debt with any lending institution yet, my wishes in the matter should be respected and I should be allowed to back out of this deal that I was induced to make by very clever sales techniques. I have bought nothing tangible which StoresOnline has to go through hardship to replace. Holding me to this deal seems to me a violation of integrity.

I've just mailed a letter to Miss Cory Ellison, the head of customer support at StoresOnline. I have not spoken to her directly, but was told today that she is the one who claims that this purchase is noncancellable. Let's see what ultimately happens.

If this is such a good product and such a good deal, why is it necessary to sell it so hard and why is the consumer not allowed to simply change their mind a few hours later?

There must be a law that allows for a cooling off period when it comes to such marketing workshops!

Ramona
germantown, Maryland
U.S.A.