Storesonline - Fair Finance Storesonline Ripoff web site does not work like they promised Orem Utah
My partner and I attend the Internet Cash Flow Seminar in August 2004. We became interested and paid the 30.00 for the one day seminar. We had an idea for a web site, but it was complicated and needed to be very secure for our customers. We asked the representatives about the mechanics that would be involved and all of them said no problme. Needless to say, we bought six web sites at the price of $6300.00. At first we were very impressed with Storeslonline, because of the materials that were available to online merchants and because we got good customer service.
In October we finally got our web site built and submitted it for programming. Our site needed to be password protected and customers also needed a login. I was assured that it would work by the programmer that had been assigned to our site. We were very excited. Out site went live on October 17th, and we began submitting to search engines and did the pay-per-click campagins. We got our first order on November 10.
I thought all was well (because Storesonline told us that it was) until our first customer tried to log in using his username and password. They did not work. I called Storesonline and told me that they got it to work. Well, long story short, it does not work. We had to give our first customer back his money. I called Storesonline and told them that it did not work and they suggested that I contact my programmer. I emailed him and emailed me back telling me that he never promised me that it would work.
Our 3rd payment for our financed web sites was due on November 21 and we decided that we were not going to pay them anymore money until they fixed it. They said that they would look into the problem and get back to us. They have assiged a customer service number, but we have not heard anything from them.
Fair Finance called last night to ask about our payment and my partner told them that we were not going to pay them anymore money. So, the fight begins. We sent them a certified letter asking for our money back and the sending the letter also gets us out of the automatic debt from our checking account each month.
Something has to be done about them!!!
Vicki
Tulsa, Oklahoma
U.S.A.