Complaint Review: Straight Talk Cell phones

Cesar Jimenez Fontanez, Orlando FL

I visted Walmart at S.Semoran Blvd on July 2nd, 2014.  I wanted to buy a cell phone.  I was interested in a cell phone that can provide connection internationally.  Since, I have relatives in the Dominican Republic.  Straight Talk offered in their advertisment unlimited international calls to more than one thousand countries including the Dominican Republic.  To verify this information a spoke with one of the representative in the store and he stated "yes" that this country was included in their coverage.  Furthermore, I visited their website to verify if this information was accurate, on their website the Dominican Public is on their list. 

So, I bought the product.  When I got home I followed the directions on the package, for my surprise I was having difficulties making phone calls to Dominican Republic.  After, a couple of unsuccesful intents, I decided to call the company to find out what I was doing incorrectly.  I spoke with Straight Talk represententative, and she explain that the area code I was dailing Straight Talk does not have coverage.  I said " so, which area codes are included and she could not answer. 

Futhermore, the Dominican Republic for my understanding has two area codes and these are: 829-809. I did not know what she was talking about.  This company is using fradulent advertisement to sell their product.  I requested a refund for the card and she said "the company does not provide refunds".  This is a fraud and this kind of actions need to be stop.  The adverstisement tool they are using is to make false promises with surprising and negative outcomes.