Straight Talk Nationwide
Straight Talk is running a data scam! I’ve had the service 4 or 5 months. Have never used more than 2 GB in a month. All of a sudden, my data is completely used up in a week or so. They are telling me that I have to add another service plan. I explained that the plan states that I get 10GB of high speed, and 2GB thereafter. They are stating that I don’t have that plan (even though that’s what my account states), and that although I’ve supposedly only used 8.30GB that my data is exhausted! They also can’t explain how all my data has just mysteriously disappeared, although my phone wasn’t even being used on two of the highest data usage dates. I was at work both those days and was not using phone nor data!
3 Updates & Rebuttals
Stephen
Savannah,Georgia,
United States
In regards to your data allotment
#4Consumer Comment
Thu, November 30, 2017
You mentioned that your plan offers 10gb then 2gb. What you likely meant was 10gb and then your service slowed to 2G (not 2gb) for the remainder of your billing period. That's very slow and hardly usable, but still data at 2G speeds. What I would recommend is one up to Unlimited for $10 more. I've also had issues with Straight Talk recently, but I thought my clarification on terms might help you.
Straight Talk Scam
#4Author of original report
Tue, October 17, 2017
Although I contacted Straight Talk as Edzel asked me to do, actually chatted with Ramel....I got absolutely nowhere! Of course they are unwilling to admit that they are screwing over their good paying customers, by somehow stealing data without data actually being used! I would like to have this investigated further, since I am not the only customer claiming that this is an issue!
TF01
Florida,USA
Straight Talk Nationwide
#4UPDATE Employee
Tue, October 17, 2017
Hi Smlopez1966,
I am working with Straight Talk Wireless and I have read your post in this blog. I know how this has been very frustrating. You can check the statistics of your data consumption on your Settings > Data Usage. You can also check your data usage by texting "Usage" to short code 611611. Please allow us to help you with your concerns. You can contact us via chat at bit.ly/2gQCmUz for further assistance. We are looking forward to hear from you very soon. Thank you.
Edzel
Straight Talk Wireless