Complaint Review: Straight Talk Trackphone

I have a phone that has been on "hold" for the corporate office since approximately *a;00 this morning.  It is now 11:36 and the same message has played the whole time and NO ANSWER.  Same number called on Thursday for over 11/2 hours without an answer.

I have been lied to so many times since Thursday - it is now Wednesday of the following week.

Ironically, I have had the "highest up" that Straight Talk allows and coincidently they are two different people.  Imagine that?  And, neither \knew who the President or VP of Track Phone or Straight even was - yet they work in Corporate?  Yet, another lie.  When I spoke with “corporate” I was given the same number that has been on hold.  NOT GOOD NUMBERS for those of you who are calling  (800)-867-05753 or (866)876-5753 or (888)876-9007 you will stay on hold and nobody will ever answer - this is not just a complaint, this is a true comment.  The email they give you will NOT get a response either.  Erdmanagement@trackphone.com - I sent one last week Thursday and one early this morning.  Not once, with all the people I have spoken with, has said, let me check to see if we can find the email.  That is the normal response with most companies.  - So I know my emails are not going to be responded to either. 

I was also told that the President was Fredrick Pollack -  & The VP was Mark Mayhan - after they had to look it up which took about 5 minutes.  This was just a test to see if they were actually  in Corporate.  They also must NOT trust “supervisors” or corporate with Emil or phones to call people back.  That is not an option according to them.  The President or VP and everyone else must not believe in one person handling a complaint when it gets escalated and has taken a week - by the way, both phones are still tied up.  Waiting for a “supervisor” on one, and the other is waiting for Corporate to answer. 

I was told neither the Fredrick nor Mark, Nor their secretaries were taking calls at this time.

I said I would happily go into their voicemail, couldn’t do that either.  Shows how much they care about ANY customer complaint, not just mine.  The “supervisors” and “Corporate” both told me that without leaving me on hold.  Did the President and VP put out a memo and emailed it to all the offices or how would everyone know that off the top of their head? 

BTW, it is now 11:58 and still on hold from 8:00 AM.

I have not called yet, but I have another number and fax for “corporate”  (305)640-2000 Phone 

I supposedly had a ticket - but then nobody could find it.  I had to wait on line while a “glitch in the system” found me, tying up two cell phones so I could not do business, only to be told there was not  a ticket to begin with.  I was then told, Straight Talk had to CHANGE MY PHONE NUMBER  That  has been my business number for over 10 years!!!!!!  They will not know for sure if they have to change it for TWO more days. 

　

The original call that is tying up my second line is where I am speaking with people between holds and that call started approximately 7:30 AM - It was after given the Toll Free corporate numbers in my first paragraph that we decided to see just how long this would take for “corporate“ to answer.

　

Oh and BTW, my case is supposedly escalated - it is not 12:09 and still no answer to the corporate toll-free number and I am still on hold waiting for another person to speak with from the call that started at 7:30 AM.

12:37, been posting this to several areas - Still on hold Thats 4 hours and 23 minutes to "the corporate number"  5 hours and 8 minutes with several customer service and management people.