straight talk wireless Trac phone, Ingram micro mobility, ceo f. j. pollack sent me the wrong replacement phones two different times. they said the warehouse will send me what they have and i have to take it. Miami Florida
On Nov.28,2017 my flip phone LG441 stopped working propperly under warranty. I called customer service 877-430-2355. I told them the phone that I have and I need a replacement phone.
Dec. 7 ,2017 I received a phone that is not the same as my flip phone, it isn't even a flip phone (WRONG GPL G 306 G )
I sent it back. Called them back told them of the issue.
Today Dec. 15, 2017 5pm I received another phone , it was the same wrong phone. I called them back and they are sending me another shipping label.
The customer service told me today that the warehouse told her that they do not stock that phone, I told her to tell them to go out and buy me on. Wal-mart sells them.
Now I am waiting for another shipping label.
I have written three letters to the CEO F.J.Pollack in Miami, and another today, with photos of my phone that I need replaced and the two wrong phones that I do not want.
1 Updates & Rebuttals
Tracfone
Florida,United States
straight talk wireless Trac phone, Ingram micro mobility, ceo f. j. pollack sent me the wrong replacement phones two different times. they said the warehouse will send me what they have and i have to
#2UPDATE Employee
Sun, December 17, 2017
Hi Myke
I am working with Straight Talk Wireless and I have read your post in this blog. We deeply apologize for the inconvenience we have caused you. I know how this has been very frustrating. Please let us help you resolve your concerns. You can contact us via chat at http://bit.ly/2gQCmUz for further assistance. We are looking forward to hear from you very soon. Thank you.
Mellannie
Straight Talk Wireless