Straight Talk Tracfone tracfonewirelessinc.com Bought their phone service card. Pin did not work. Miami Florida
The pin on the card did not work. The phone company are reluctant to help me even after sending in proof of purchase. They had told me uypon calling to ask the store to resolve the issue. The store I bought it from(Wal Mart) also would not help me as they say it's not their fault it was scanned wrong--or what ever the issue is with the card no one has been clear about that-- and they are unable to correct it because they cannot scan and return the service card.
I had called the store customer service and they said they cannot help and had re directed me to Stright Talk instead of their management. Staight Talk has not gotten back to me after I was told to send in the claim information as they were supposed to within 48 hours. As of yet this has not been resolved.
1 Updates & Rebuttals
Tracfone
Florida,United States
Straight Talk Tracfone tracfonewirelessinc.com Bought their phone service card. Pin did not work.
#2UPDATE Employee ..inside information
Fri, November 12, 2021
Hi AB. This is Katrina from Straight Talk Wireless. We have read your post through this channel and understand where you're coming from. Our sincere apologies for the delayed response and any inconvenience this issue has caused you. We would like to ask if this issue you have with the service PIN you've purchased from Wal-Mart has been resolved.
If you still have any phone or service issues that are not resolved yet, please know that we are very much willing to help you. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you!