Complaint Review: Straight 2 You Communications

I was a customer in June 2003. I discontinued service the same month. I have not received a bill on my account since that time up until October. During October my account was debited 4 times $13 each. Two of these resulted in overdraft fees of $30 each. One debit of $13 was refunded. I contacted and received an email on October 27. The email stated I would recieve a credit to my account in 7 business days.

As of today I have not received any credit to my account. I contacted them again by email, could not contact by phone. I could not resolve through email. I could not get a name of the person responding to my emails. They simply stated they were not respoinsible for the overdrafts according to there terms of service.

I informed them that I was not a customer for serveral months now. They asked for my cancellation number of which I am sure is long gone. I am not in a habit of keeping this type of info for more than a few months after verfying debits have been discontinued.

Thank you for any assistance.
Regards
Desired Settlement: Refund
Settlement Explanation:
I wish to have the three deits of $13 credited, along with the two overdraft fees @ $30 each.

William
Parrish, Alabama
U.S.A.