Strauss Discount Auto Thieves and Rip-offs Hillside New Jersey
Problems in order of occurance:
1. The service manager Carlos tried to charge me the full rate for labor to install my shocks and struts when there was a low discount rate that I was eligible for in the flyer on his service counter. I figure this one might be a mistake so I brought it to his attention and he corrected it.
2. After servicing my vehicle, later that night I noticed my 3-month old Bell 980 radar detector was missing from the glove compartment. I went back to Strauss and spoke to Carlos and told him I would not involve the police, I just wanted my radar detector back. He said he would speak to the mechanic who performed the service and resolve the issue. The mechanic denied taking it so Carlos said he would file a report with their insurance company which would take care of the claim.
3. About 2 months have passed and after several conversations with Carlos it seems nothing will be done, he does not seem to know what he is doing and I do not have the time to pursue it further. I don't know if a report has been filed, or if there is an insurance company to handle this claim so I can only blame myself for not removing everything from my car. I will never visit a Strauss Discount Auto ever again.
As a word of advice, take your valuables and anything else you would not want stolen when you leave your car for servicing at Strauss and everywhere else for that matter.
Chris
Hillside, New Jersey
U.S.A.
3 Updates & Rebuttals
Leonard
New Jersey,USA
I know the Hillside location well...
#4UPDATE EX-employee responds
Wed, February 08, 2012
I used to work for the company, and although I never worked at the Hillside location, I knew someone who did. They were all a bunch of thieves, from the management down to every single one of the techs!
Kathleen, you would do the public a great service to include this text on every single reciept:
***If a consumer has a complaint he or she should contact the corporate customer service department in South River New Jersey
Toll Free 1-800-947-2637
Or Email at CustomerService@Straussauto.com
Kathleen
South River,New Jersey,
U.S.A.
Customer Service Rep
#4UPDATE Employee
Mon, February 24, 2003
If a consumer has a complaint he or she should contact the corporate customer service department in South River New Jersey
Toll Free 1-800-947-2637
Or Email at CustomerService@Straussauto.com
Strauss Discount Auto
#40
Wed, January 15, 2003
Still no response from Carlos or Strauss Discount Auto.