Stream Energy Not willing to pro-rate the cancellation fee, wanted me to sign back up to waive it, Dallas Nationwide
I signed up for what I thought was a 12 month plan via a rep that swore the prices were great. After 14 months I was VERY Unhappy with the service, pricing and business practices so I switched providers. I was charge $250 for switching before my contract was over because they said I actually had a 24 month plan. I spoke to "manager" Wilbert, employee # 1071021 who told me thay would be happy to waive the fee, if I come back to the company. I said, will my concerns be addressed? He replied, no! So I am out of $250 dollars. No customer service at all, which is why I was unhappy to begin with. They wouldn't prorate the fee because, they just don't do that as he explained. A ripoff beyond words! Said he never heard of proration and asked me to explain the meaning. Very sorry I wasted my money and time with them.