Stripe Stripe.com Beware, Follow Their Terms & Still Lose Chargebacks To Fraud. ZERO Help or Support Nationwide
We started using stripe as our merchant processor after being assured they had good merchant protection for fraud. Just follow our terms and you're protected, their sales rep said. NOPE! We lost a sale to a verified billing and shipping match of $2800 plus!!! I got the chargeback notice from stripe, and guess what, you have no phone number to call for support. So we showed ALL of our evidence that we followed their terms and conditions and were sure we would win the chargeback (as we did all the time before with other mechant processors when we did this). No, all I got was a freaking email that we lost. No reason, no NOTHING.
Throughout the 60 day wait we couldn't even get any updates. Usually when you file a dispute to a chargeback you get communicated throughout the whole process. If they counter file anything you get notified and you can respond again. NOPE not with STRIPE! Total god d*** rip off! I would not recommend these guys to my worst enemy.