Complaint Review: Stubhub

I purchsed a pair of Chicago Cubs tickets from their site, so that I could go to a game while on a trip to Illinois. When I looked at the tickets the day before the game, I realized I was sent the wrong tickets!!!

I contacted Stubhub multiple times to solve the problem, and was told they have a no refund policy. Their suggestion was for me to "re-sell the tickets on their site", which would pay them an additional fee. Since the tickets were for a weekend game, and I received tickets to a Wednesday night game, I was certain to lose a considerable amount of money in the transaction.

I would suggest finding another site to sell the tickets on, such as ebay or craigslist. At least there is some customer service involved when they make a mistake. Do yourself a favor, and do not use Stubhub!!!

Michael
Broomfield, Colorado
U.S.A.