Complaint Review: Stubhub

I went on StubHub.com and sold (2) tickets to Charlie Sheen LIVE: My Violent Torpedo of Truth Show. The show date was on April 10, 2011 and the tickets were sold to the buyer on that same day. A few days later, I received an email from StubHub.com stating I was being charged for $161.50 for Replacement Tickets. I called StubHub.com and the customer service representative stated that the buyer was turned away at the door when they tried to use the tickets. The charge was for the amount of the replacement tickets that StubHub.com provided to the buyer.

I asked the customer service representative if the buyer provided any third party verbal proof or written confirmation that this was accurate, the customer service representative responded that they had nothing of that sort on file. I stated to the customer service representative that I sold a similar pair of tickets to the same event via StubHub and those tickets were accepted and worked normally. That same day, I called the Ticketmaster Company where I originally purchased the tickets and they told me that they did not see an issue with the tickets and re-confirmed that they were in fact working tickets.

A few days later, I received another email from StubHub.com with the subject line Charged for an Error stating that my credit card was being charged an additional $100.00. The email did not specify details of the error. I called StubHub.com the same day; the customer service representative said they compensated the buyer with a $100.00 gift certificate and stated I was being charged this amount to satisfy the buyer due to their negative experience. I reiterated my previous statement to the customer service representative that my tickets were in fact working and provided the information given to me by Ticketmaster.

I talked to a StubHub.com supervisor and they refused to refund any of these unauthorized charges and also froze the funds in which I originally sold the tickets for. I filed a complaint with the BBB and my credit card card company and will not be using StubHub.com any longer.