Complaint Review: StubHub

I purchased Jackson Browne/James Taylor tickets from StubHub currently scheduled for August 19, 2021.  The order number was *****.  On June 13, 2021, StubHub sent me a Replacement Offer.  The offer said that my tickets were no longer valid but I could get replacement tickets if I notified StubHub.  I called Stubhub.  I called the number on the email and was told that the new tickets would be on the website by July 1 and that I would get an email.  I received no email about the tickets.

I tried to access the tickets and my account says I sold some Jackson Browne/James Taylor tickets, Order no. **************.   I did not sell my Jackson Browne/James Taylor tickets.  StubHubmade some sort of mistake.  StubHub is asking me to upload the tickets I "sold" according to StubHub.  I never received any tickets.

 I tried calling StubHub but there was a three hour wait to talk with someone.  I wrote StubHub a letter that StubHub received August 9, 2021.  The letter explained the situation and asked for my tickets.  StubHub is yet to respond.