Student Universe Lied, rude, unhelpful, bait and switch, hide information, give you the run around, not disclose the correct information, uninformed, fail to refund or exchange Internet, Waltham Massachusetts
I purchased an airline ticket from the website because I was supposed to study abroad, but for various reasons, I had to cancel my trip and my flight. When I called the company (student universe) to cancel my ticket, they said that I had purchased a non-refundable ticket anst that I would have to recieve a credit; I was a little upset but I agreed. I asked questions to be sure that I would have no problem using the credit, and the customer service rep said that I would not have and problems and could use the credit like money.
A few months later I called to use my credit, and I was told that I could not re-rout my ticket, and that I had to contact NWA in order to get a waiver code/ premission, so that the flight could be re-routed. I contacted NWA and they said that only Student universe could change the ticket. They even told this to a manager at student universe on a three way call.
I was then told by another manager that my only option was to file a claim with the insurance (which was included in the cost of ticket), but when I called the insurance agency, I found out that my insurance had been canced (without my knowledge, asking or premission)the same exact day that I had canceled my flight and agreed to accept the credit, so I would have to repurchase it.
I called more managers at student universe, and finally I was told that I had purchased a "use it, or loose it" ticket; They did not tell me this information in my first conversation, or the few conversations following. If I had bought a "use it or loose it ticket", the customer service rep should NOT have told me that I could use the credit like money, should NOT have canceld my insurance without my asking/knowledge, and should have told me to file a claim to try to get my money back; if filing a claim to get my money back was truely my only option, why was i given a credit?
They lied to me, sent me on a wild goose chases (having me to call NWA), and I still am not able to use my credit the way I want and they have not refunded my money because I refused to re-purchas the insurance (that they canceled without my premission). I was only offered a promotional code for thirty dollars ($30.00)....Are you serious???? Im supposed to purchase a new flight from you, and you already have $1022.00 of my money! GET REAL!!!
I believe they are scammers! Theyre suposed to cater to collge students, so what college student has over one thousand dollars to throw away?
W121jaj
cincinnati, Ohio
U.S.A.