Complaint Review: Suburban Express

Suburban Express has sued over 100 of its passengers for what it calls "fradulent tickets" as well as other damages arising from acts  such as "disruptive behavior". a ticket is labeled "fradulent" when it is accidently used on the wrong day (ie a return ticket is used), used at the wrong time, used for the wrong pick up location, etc. This results in the cost of a ticket, a $100 fine, court fees, and attorney fees. This can add over to over $200. Despite the ticket being, and I quote, "fradulent", the bus driver lets the student on the bus in an attempt to entrap a student.

Suburban Express also bans its riders, often. Anyone who writes a negative comment on Yelp gets banned. Although the unfiltered Yelp reviews show how terrible this company is, look at the filtered reviews:

http://www.yelp.com/filtered_reviews/u02xse4VO7lkyF4r7ARNdw?fsid=9-PgWO7EJI00Bd72LEP2Tg

The owner, Dennis Toeppen, has also purportedly taken to Reddit where he has attempted to harass and intimidate others who speak out about Suburban Express. 

http://en.wikipedia.org/wiki/Suburban_Express

In this instance, a police report was even filed against him for throwing away a passengers property after he told her to come pick it up:

http://www.reddit.com/r/UIUC/comments/1h7usw/yet_another_suburban_express_story/

Despite having a high rating on the BBB, Suburban Express has received numerous complaints. Don't let this fool you.

Here is a link to over 3 dozen publications about this company. Stay away!

http://en.wikipedia.org/wiki/Talk:Suburban_Express#Links_related_to_Controversy