Suburban Propane Gouged me on Propane prices Bell Buckle Tennessee
We pre-purchased propane for the year and used all of our pre-purchase amount and had to buy more from Suburban. They charged $6.20 per gallon for the additional fuel.
When I called to ask why it was so high they said that it was the market price. I explained that I had visited a web site that had pricing from across the country and that nobody had prices anywhere close to that high. When I mentione contacting the FTC Roxanne said that they could negotiate the price down. She offered $4.25 and I asked for $4.00. After being on hold for an extended period of time, she returned to accept the $4.00 offer.
While I was on hold I discovered a similar report on this site with almost the exact same details. I explained to Roxanne that what they were doing was price gouging and that the FTC needed to know. She continued to apologize. I asked her if she had other complaints and she was very vague. I called (((competitor's name redacted))) and they said their high price for the year was $3.62. We are going to switch propane suppliers.