Complaint Review: subway

 On Saturday January 14, 2017 i created an order online for two footlong sandwiches on the subway app. When the order was completed the order reciew said the order would be ready in 5 minutes. It took about 10 to get to the location and go inside. There were two people paying so i simply waited patiently for them to finish up. After they finished i went to the man at the register and let him know i was there to pick up an order i placed on their app. He then told me that yes they just received the order and were about to start it. So I went to have a sit and waited for my order. The man proceeded to start the order and had placed it in the toaster so i thought, okay my order will be ready soon. That was not the case. Two new people had walked in, mind you they were not busy and it happened to be two paying, a lady with a young girl, and me in the store. Yet the man proceeded to take the order of the woman and the young girl while there was a lady at the register who had just finished up and could of helped. Instead she stood there. I continued to wait as he had been talking to the two who came in after me as the toaster finished. I thought maybe he was going to finish. That again was not the case he simple took them out and placed the on the counter. He then continued with the other order. Finally i got up and asked if i could at least get my drink and the chips and the man said yes you can get those any time. I grabbed my chips and cup and proceeded to get my drink from the machine as he finally finished with the other order. What was worse was another customer came in and he proceeded to fill their order and my sandwhiches were still on the counter. I then returned to my seat and continued to wait in my order. Finally he was done with the new customers and they were checking out with the lady cashier that at no point moved to assists seeing all of the customers that came in. Once he had finally finished my order i realized i had been sitting there for at least 25-30 minutes and he had just barely finished my order. Still i was not called up so i thought that perhaps it was not my order because the lady at the register went and printed out the receipt and checked it and placed in the bag and proceeded to tying it up and placing it aside. At that point i was getting upset and my sister had came in to check what was taking so long. Finally after the man finished the order of the new customers that came in he looked over and saw the bag but still finished their order. Finally he pushed the bag forward and said sorry for the wait on that order by the way and once the woman at the register heard this she said i am so sorry i am so sorry. That took an extra 5-10 minutes with all of the confusion. Once i recieved my order and had left the restaurant, i get home to find the sandwhiches were cold and began to get soggy. I am not happy with the service that the two workers at1510 S Watson Rd Buckeye, AZ. Provided and i do not know if i will be trusting to go back. It should not have taken that long for them to fill my order especially if it was only suppose to take 5 minutes and the woman at the register should not have left it up to the man to do all of the orders. Especially if more people started coming in and he was overwhelmed with orders. Veey dissatisfied with how everything was done at this restaurant.