Sudden Link Altice Terrible Service. Incompetence Alexandria Louisiana
Tornado came through on December 16, 2019, all utility poleson my street were in the road. Electric company replaced poles on the 17th and electricity restored on the 18th. Today is December 25th. Still no cake internet or phone via suddenlink. I have called.
Calls are routed out of country to individuals that have no idea of what's going on in the US. I went to the Alexandria Mall office . They couldn't help as they only take payments. Went to the main.office on Pineville La. I was given the run around and given the same number that sends me out of countr .
Tried to speak with a supervisor and was denied. There is nothing on their website to contact anyone to file a complaint. This company is set up to make money. True customer service is nonexistent. Everything routed out of country. But they gladly accept your payments in cpuntr