Complaint Review: Suddenlink

After 30 years as a "VIP" (their words) customer, they kept raising prices and service got worse. I could not watch a program without my TV's pixelating, locking up or dropping connections. Internet was just as bad. I paid for 100 mbs and only got 61mbs according to their own speed test. I paid them $35 to come in and sit at my computer and tell me that I would never get close to 100mbs because of internet traffic. I was fed up and took my equipment to their 7th street location two weeks before my bill was due. They then told me I would have to pay for another month of service because "they don't pro-rate bills". I knew I paid ahead a month from the beginning, so I had already scheduled another company to come and hook up cable for me. Then I filed a complant, and they kept sending me bills. At one time it was over $300, but they quickly backed off on that when the complaint became known. I had turned in my obsolete analog to digital box a couple years ago, and they just said thanks...no reciept. The guy tried to tell me I had to pay $40 for it, even though the government of my state had funded these boxes, which were given out as "free". They claim they searched their warehouse and don't have the box. I finally paid them because one day after the complaint was resolved, they turned me over to a collection company because I had not paid that bill while the investigation was ongoing. After all those years of paying my bill on time, this is how I was treated. Also, they offer new customers a 2 year deal for half of what I was paying, for the same service. This company is heartless, unfair, dishonest, and completely incompetent. I would do without before I'd ever use them for anything again.