Suddenlink Communications bait & switch, fraud, dishonorable, no warnings, no information, no customer service, no options Greenville North Carolina
I got Suddenlink internet for $35 per month. It was about 10 months into service and they said I went over my data cap which is bollocks. I called them and they said they would increase the data cap for an extra $10 a month. I begrudgingly paid the bill.
Now a month later the next bill has come and it's $159.67. Outrageous. Not paying it. Not what I agreed to. Don't care how they finagle it. I have switched to a different internet service provider and Suddenlink can shove this bill. The late fee is also ridiculous. $7.50 for a few hours overdue. I live on a fixed income. I pay them when I get paid. A reasonable late fee is $0.50 - $1.00 a day. The bill also says They also said it's gone up because the promotional period had ended. No one ever said anything about a promotional period when I signed up. That's textbook bait-and-switch. I stupidly agreed to the extra $10 a month for higher data cap last month but this bill says I've exceeded it again. How can I possibly exceed a data cap that's been doubled when I've been using the internet less?
It basically breaks down like this - original rate of $35 plus $10 for increased data cap plus the end of a phantom "promotional" rate bringing it up another $20 plus a late fee of $7.50, plus "partial monthly services" of $4.67. That is total bollocks. Plus my previous month's balance which I thought we took care of when we upgraded the data cap. Add up all the bull**** and it comes to $159.67 or I can pay the past due of $82.50. Which I wont because I don't deserve to be lied to, I don't deserve to be kept waiting for hours at a time on hold to customer "service" just for them to list what's on the bill they sent me and tell me there's nothing they can and that they have no authority in these matters and whole load of other bull****.
If they want to keep taking money from me for giving me crap internet and SPYING on me (yes, they do) then they can forget this stupid bill and start off fresh at the original, agreed-upon rate of $35 a month. Data caps are a way for them to overcharge you. Never heard of data caps until I moved here. Suddenlink is a shambolic, dishonorable, manipulative disgrace. They lie to you to get you sign up and overcharge you for any reason they can conjur. If a Suddenlink salesman comes knocking on your door, slam it in his face. Stay away from Suddenlink. They are cancer.