Complaint Review: Suddenlink Communications

6, August 2016

     Two months ago my cable television service from Suddenlink went dead. I called their offices 3 times and set up appointments for a guy to come out. All Three Times No One Showed! This was the office in Texas that seemingly does not give a crap about their customers. On Monday this week I decided to head to the local office. I learned that even though they have a phone, they do not answer it because they are far too busy. The area these poor overworked sould cover is a couple small mountain villages. So I elected to arrange service while standing there in the office. They woman took my information and said a tech would be out on Saturday between 2 and 4pm.

     Today is Saturday. It is now 4:30pm. No workman has arrived. No phone call, no text, no email. I put off a lot to be here today. In fact it cost me a couple of hundred for today alone. I did my part. In my opinion, Suddenlink has once again let me know that they, even on the local level, do not give a rat's a*s about their customers. Where will you go? Cable companies are monopolies thanks to our corrupt US Congress. Looks like they owe me for at least two months bills with more accruing daily.

     For the last few minutes, I have been looking for someone, the county franchisee authority presumably, to complain to. Well there is no way to submit a complaint against one of their franchisees on the web here in Placer or Nevada counties.

Suddenlink, you should lose your Franchisee rights in Placer and Nevada Counties!