Complaint Review: Suddenlink

 Nov 2015 I called Suddenlink for Internet services. They came out only inform me there was a break in their cable. I was notified within a week they did not intend to fix it for 3 houses. In Jan I noticed they were replacing all their cables in the neighborhood and decided to talk to the man out working that had come to my house. He said he talked to his boss and and after a week or 2 I called in and they decided to fix it. Feb 16 I signed up and paid first month. We were having alot of rain and was told as soon as a break in the weather they would fix it. Next time I saw workers I was told the cable ran from the front to the back of a neighbors yard. (We are on two streets. I was introduced to a man who could work a camera through the line to find exactly were broken. As soon as weather let up. Well now July and hasn't rained in months. I have called atleast once a week and told they email plant manager and as soon as he reads it either he or customer service rep I am talking to will call me. It has taken so long that them money was refunded and was told when it sits so long it is automatically refunded. I have an email with confirmation and that is a binding contract. Called again last night and was told best way to handle was drive 40 miles to a storefront. I will not do that. So here I am. If I still don't get service with some free months I will drive 30 miles and file a civil suit and for deceptive trades. The only other good internet provider I have to have a 50 ft climbable tower costing 1800.00