Complaint Review: Sugarcraft Inc

I made orders in many online shops. But I unforunally meet sugarcraft and Dolores. I asked about delivery to Ukraine. She answered okey. I've chosen goods and passed data of my Visa card. The money has been charged immediatelly. And after that she began to jeer.
I've exposed detailed correspondence between me amd Dolores here
http://dolores-sugarcraft-swindler-shop.blogspot.com/
And I want to show detailed correspondence between me amd Dolores here
You will be able estimate her impudence and meanness
16.11.2009
__ First letter to suagarcraft _______________________
Good day. Can you make international delivery through USPS?
Thank you Aleks
__ First answer from sugarcraft.com ________________
Yes...we can send there: INTERNATIONAL ORDERING We are glad that you have decided to become a Sugarcraft Customer! You must first open an account with Sugarcraft, Inc. because we cannot verify ownership of credit card by other means. It will be the same information as on the charge card you submitted, and the paper copies will verify shipping address. You do not need to return personal information. Go to INTERNATIONAL ACCOUNTS to open an account.
Process: * 1. Put in the order. Please use our shopping cart and choose INTERNATIONAL EXPRESS shipment method from our drop-down box at checkout. * 2. Send documents to verify credit card: The staff at www.sugarcraft.com __________________________________________________
__ Next letter to Dolores ______________________________
 I have virtual credit card (Visa Internet). So I cannot make photo. But it's a standard internet card. And I'm making payments through one all time. How can I open account in such case? Aleks 
 ___ Answer from Dolores _________________________
Then send some other bill showing SAME name and address. Just so it is a legitiamte bill and contains the address for billing, we can verify that way too.
 Dolores at http://www.sugarcraft.com
17.11.2009
________ Next letter to Dolores _________________________
 So I have firstly to add items to my cart. After that I have to make photo of my Visa card and send it to you. Because of my internet card is virtual I can make photo of another plastic card that is opened in the same bank. Is it correct?
By the way - I can send you number of my virtual card and photo of my passport.
 So you will be able to check name of owner of card and compare with my passport. Thank you Aleks
_ Answer from Dolores ______________________
You are welcome to send any documentation as long as it contains your billing name and address. Dolores at http://www.sugarcraft.com __________________________________________________
__ Answer from Dolores _________________________
Hi, You sent credit card information but I have looked for an hour in every way possible and I simply cannot locate any order from you for supplies. Please tell me your invoice number? Dolores at http://www.sugarcraft.com  
__  Next letter to Dolores
Dear Dolores, please explain me. I'll make order now. You'll check and approve. Can I change something in order after that (add some new items)? Can I be sure that delivery will be done through USPS?
Thank you. Aleks
__ Answer from Dolores ______________________________
 An order that we are processing cannot be changed. I am unaware of any invoice for name aleks.farrier. Overseas orders always ship usps. Cost of shipping will show when you choose INTERNATIONAL EXPRESS at checkout.
Dolores at http://www.sugarcraft.com  
 ___ Next letter to Dolores _____________________________
 I'm adding items in my cart only. I thought you has to check my card firstly. Or I has to create order firstly? Please explain.
 Thank you Aleks
_ Answer from Dolores __________________________
 Yes I do. But I also need the invoice number to put the information with your order. If you have an order, what is that inv#?
Dolores at http://www.sugarcraft.com
___Next letter to Dolores ____________________________
Dear Dolores. I've added all needed items to my cart. What shipping way I have to choose in drop-down menu? International Express? Is it USPS service? Thank you Aleks
19.11.2009 ____Answer from Dolores_________________________ It says INTERNATIONAL EXPRESS and that is the Post Office. I thought I already had an order from you? Dolores at http://www.sugarcraft.com ___________________________________________________ ________Next letter to Dolores_________________________ Dear Dolores. I've created order. Invoice number: 800155 What should I do now? Thank you for patience. Aleks __________________________________________________ ____Answer from Dolores_________________________ Now send the copy of a credit card bill showing your name and address. Then we can process. Thanks, Dolores at http://www.sugarcraft.com __________________________________________________
 
___ Order from Sugarcraft ___________________________ Hello from Sugarcraft, FIRST ORDER: It appears you forgot or did not notice the verification procedure with your first order (as TOS indicated at checkout and you agreed to supply). *** _800155 ___ ***as noted on the APPROVED note - your copy too, "Card authorized, address verification result unknown." we must get verification as below. OPENING AN ACCOUNT USING INTERNATIONAL CREDIT CARD: * ->Must send copy of most recent credit card bill showing card holders SAME name and address that appears on the order. You do not need to send confidential information. Verify this address with document: ************* ************* ************* *Last 4 numbers of credit card used. *Save information as a JPG file, PDF, or WORD doc file and email it to me at proicer@sugarcraft.com Once we get the account information, it is saved in a file and no need to send for future orders. The staff at sugarcraft.com > Thank you for shopping with us. > _______________________________________ > Invoice number: 800155 > Date and Time: Wed Nov 18, 2009 17:30:51 > Domain of customer: 197.38.41.355 > I.P. Address of customer: 197.38.41.355 > Browser and OS: Mozilla/5.0 (Windows; U; Windows NT 5.1; ru; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 > _______________________________________ > > Item: Details: Quantity: Each: Item Total: > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > #43-C237/CUTFRL FMM Straight Frill Cutter 1 $ 6.99 $ 6.99 > 1/plu5060040-86 set 1- set of 4 cutters, > 0731 10x1/2 inch ................................................................................................................. ................................................................................................................. ................................................................................................................. > ESTIMATED SUB-TOTAL: $ 224.33 > ESTIMATE SHIPPING COST: (INTERNATIONAL EXPRESS 7-21 weekdays) $ 71.43 > Grand Total (ESTIMATED): $ 295.76 Prices are subject to change without notice. > > _______________________________________ > SHIP TO: > > ***************** ****************** ****************** > aleks.farrier@gmail.com __________________________________________________
______ Next letter to Dolores ____________________________
It's a first my order in your shop. I've just received message "Your payment has been APPROVED". What does it mean: "Unless rush delivery was chosen, order ships within 2-4 weekdays." Does it mean 2-4 weekdays till dispatch from shop only?
Aleks __________________________________________________
___ Answer from Dolores _____________________________
 Everything is alright. I forgot I had a copy of that credit card.
That message is automatic. We will ship within a week or less.
 Dolores at http://www.sugarcraft.com __________________________________________________
 ___ Next letter to Dolores ___________________________
You can find the photo of my plastic credit card in attachment. The number of plastic card (Privatbank) is xxxxxxxxxxxxxxxxx. Owner is Aleks S The last 4 numbers of VIRTUAL Visa Classic Internet card (opened in the same bank, Privatbank) is 1234. I've made payment by this virtual Visa Classic Internet card. I have totally 3 cards in this bank (1 Virtual for internet shopping and 2 Plastic cards in our currency). So I can send photos of all plastic cards. By the way I see that the payment was done already. I can see it through internet service of Privatbank.
Aleks __________________________________________________
___ Answer from Dolores _____________________________
Thanks, got it...Dolores at http://www.sugarcraft.com __________________________________________________ __________________________________________________
 
  24.11.2009
Dear Dolores. Could you give me information about my order's status? When it'll be shipped? Thank you Aleks __________________________________________________
___ Answer from Dolores __________________________
Orders are shipping within 2-4 days once they go in for processing. I don't have an invoice number so can't tell you anything more. Dolores at http://www.sugarcraft.com __________________________________________________
____ Next letter to Dolores ________________________
 Dear Dolores. My invoice number: 800155. It was created 19.11.2009. Could you give me information about my order's status? When it'll be shipped?
Thank you Aleks __________________________________________________
___ Answer from Dolores __________________________
 We are still waiting for this and when you send it we will ship...not until or unless: Copy as JPG of back and front of credit card. We're getting a lot of fraud so are being especially cautious.
Dolores at http://www.sugarcraft.com __________________________________________________
___ Next letter to Dolores ____________________________
Dear Dolores. I've sent you photo of my credit card twice. And you has answered: "Everything is alright. I forgot I had a copy of that credit card. That message is automatic. We will ship within a week or less. Dolores at http://www.sugarcraft.com" It was 19.11.2009 Of course I can send you third time photo of my card. I made payment fom virtual Viza Internet Card. So as I wrote already I can make photo from another card of the same bank (Privatbank). The photo is attached. When the package will be dispatched?
Thank you. Aleks __________________________________________________
___ Answer from Dolores ___________________________
 I've seen that credit card before. I was told that is not the one used to pay for the order. This flags all kind of danger signals. I'm going to double check one more time. Dolores at http://www.sugarcraft.com
I can't locate any order for you in email address you used this time. You should always include your invoice number in all emails to us. Dolores at http://www.sugarcraft.com __________________________________________________
 ___ Next letter to Dolores __________________________
My invoice number: 800155. It was created 19.11.2009. My first question (before I started to create order) was : "I have virtual credit card (Visa Internet). So I cannot make photo. But it's a standard internet card." Your answer was : "Then send some other bill showing SAME name and address. Just so it is a legitiamte bill and contains the address for billing, we can verify that way too. Dolores at http://www.sugarcraft.com " I've sent you other card's photo from the same bank (Privatbank). I'm owner of BOTH cards. I can send third card photo from this bank. Please check and send me my order. Aleks __________________________________________________
___ Answer from Dolores ____________________________
 If you cannot supply us with verification we cannot take a chance. We really are suspicious because of sending a wrong credit card number other than the one used to pay for the order. We need ANY bill you have. It can be a utility (for heat etc) or phone bill. But must show this name and address:
 **************
**************
**************
 Dolores at http://www.sugarcraft.com __________________________________________________
__ Next letter to Dolores _____________________________
I can send you photo of my passport.
Is it ok? Aleks
__________________________________________________
__Answer from Dolores __________________________
That is okay but it also MUST have your complete address on it too. You also will have to send back and front of the credit card you actually used.
Dolores at http://www.sugarcraft.com __________________________________________________
__ Next letter to Dolores __________________________
 I can send you the bill from http://www.s****.> Aleks __________________________________________________
___ Answer from Dolores __________________________
Okay do that. And don't forget the copy of back and front od credit card showing the numbers, exp. date and sec. code.
 Dolores at http://www.sugarcraft.com __________________________________________________
___ Next letter to Dolores ___________________________
These bills I received from http://www.s****.>  Aleks __________________________________________________
___ Answer from Dolores ___________________________
DSC$ does vaildate your address on this order. But somehow I still need you to send a copy of the copy of credit card you used on this order. When we get that we will be all set. I think you can send a page through email. Right-click on the page when you open it and see if you can.
Dolores at http://www.sugarcraft.com __________________________________________________
 __Next letter to Dolores___________________________
 I want to cancel my order number 800155. Please return immediately money back to my card.
Aleks __________________________________________________
 ___ Answer from Dolores _________________________
INTERNATIONAL CUSTOMER REFUSED COMPLIANCE OF VERIFICATION: Confirming that you have refused to send proof of ownership of credit card. As outlined in Terms Of Service, (when you placed your order). Restocking and cancelation fees must be charged. This is because we were charged processing fees and since you decided not to comply with the agreement for International ordering. Though we issue credits within 1-2 days, banks do not get in any hurry to put the money back into your account. It must go through our processor, our bank, then your bank. Dolores at http://www.sugarcraft.com
  25.11.2009
 __ Next letter to Dolores ________________________________
If I'll decide to complete my order what information you need? What do you mean "I still need you to send a copy of the copy of _credit card_ you used on this order...Right-click on the page when you open it and see if you can."
What is the page?
Aleks __________________________________________________
____ Answer from Dolores _________________________
 If you change your mind and want this order I need a copy of the credit card back and front of the one used. You can send a bill instead, so long as it does show the numbers. We will check to see if this credit card is the one used, then it will be verified.
Dolores at http://www.sugarcraft.com __________________________________________________
__ Next letter to Dolores ________________________________
I'm sending you the copy of last order from http://www.s****.> Aleks ___________________________________________________
  This is a copy of my dialog with shop support where I made my orders before. This dialog and copy of my order I've sent to Dolores. ___________________________________________________
Aleks: Can you help me Call accepted by a on duty Cake decorator at Support. Currently in room: Support.
Support: Hello Give me a moment to read your question so I can help you quickly. Aleks: Hello
Support: What can I help with Aleks ? A
Aleks: I made some orders in your shop Aleks: Unfortunally I did not find (as probably you remember) some goods like patchworks and I tried to order ones in another shop
 Aleks: http://www.sugarcraft.com/
Support: Yes I remember Aleks: Sugarcraft charged the sum from my card
Support: not from us correct?
Aleks: not of course and wants that I approve that it is mine card
Support: do you mean the fraudulently used your card?
Aleks: but this card is virtual
Support: what are you asking me to help you with? I don't understand.
Aleks: I've sent to her the photo of another my card (plastic) from the same Privatbank I sent to her photo of my order in your shop her last request is -If you change your mind and want this order I need a copy of the credit card back and front of the one used. You can send a bill instead, so long as it does show the numbers. We will check to see if this credit card is the one used, then it will be verified. Dolores at http://www.sugarcraft.com
Support: Aleks you need to call sugarcraft and deal with them directly. We have no control over what they do.
Aleks: I really cannot understand what she wants?
Support: I cannot give that information
Aleks: where I can find the bill with this number?
Support: we dont even store the credit numbers so we have no way of getting it it's for your protection that I cannot do that for you. We do not store your credit card information anyways.
Aleks: so I cannot find this bill with number to send to her - correct?
Support: Once your order is complete, the information is gone from our computers
Aleks: I don't see the number of my card on the bills that were sent to me from you but she wants to see my order with number of credit card
Support: Your credit card number is not on the copy of the order we send you. we dont put credit numbers on bills that is ileagal here in the USA That does not sound right to me. I would ask for a supervisor if I were you
Aleks: okey - could I send this dialog to sugarcraft?
Support: its your right to do with this what you want
Aleks: thank you
Support: That is really between you & sugarcraft. I cannot get involved, except to tell you to talk with a supervisor
Aleks: I understand I'm sorry
Support: no problem. you know we are here to help
Aleks: but I dont know how to get back money or bag she dispatched my money and decided to find is it mine or not card
 Support: You never received the merchandise?
Aleks: what do you mean? Support: Did they ever ship the merchandise?
Aleks: no it's a first time and last
Support: Most likely they didn't charge your card although it looks that way.
Aleks: the card was charcged in several minutes I can see it through internet service of bank and only 4 days later she said that dont shio me nothing until chack my card
Support: The bank puts a hold on your funds even though the order was declined.
Aleks: I asked my bank already it will take some time to dispute this Support: The funds will come back
Support: and if they don't you can do a chargeback with your credit card company
Aleks: I'm hoping still she'll return either money or send package Support: hopefully
Aleks: if not I'll be trying to make chargeback
Thank you. my appologies
Support: but like I said it may just be the bank is holding the funds & usually release it in 7 days or less, depending on the bank
Aleks: thank you - I'll be trying Support: The bank always tells the customer it has gone to the business, believe me we have it happen here too. Support: and it always falls back on the bank.
Aleks: ok - I'll try to get goods firstly - maybe she has conscience
 Aleks: I hope
Support: good luck
Aleks: thank you
 _ Next letter to Dolores ___________________________
Have you checked who is owner of my card at last?
 Aleks __________________________________________________
___ Last letter from Dolores ___________________________
 I need copy of the credit card first? Must be a JPG. NOT ZIP FILE. I will be back here Friday. I am leaving work now to begin my Thanksgiving meal. Have a nice Holiday. Dolores at http://www.sugarcraft.com
_ The End __________________________
 
I don't understand why the police doesn't close so evident swindler shop with bawd Dolores! It's a disgrace for America! She offers international shipping, steals money of customer from whole world and NOBODY CAN STOP DOLORES SWINDLER!