Sultry Hair - Aurora Nevarez are rip offs, DO NOT ORDER FROM SULTRYHAIR.COM Atwood California Internet
I am also a victim of sultry hair. The first time I ordered hair from aurora nevarez, I recieved the order with no problem, although I was not very happy with the condition of the hair, it was delivered in a timely fashion. This time around I ordered hair and have not yet recieved it, I have sent numerous emails and left numerous voicemail messages to cancel my order,all of which have gone unanswered. There was 1 response that simply said my item was out of stock and will be sent within 7 business days.
It has been 3 weeks, there was nothing on the website that indicated my item was out of stock upon placement of the order. Had I known, I would not have ordered it in the first place, as it was needed for a special event which is over now. On top of this, I referred friends to sultry hair who also have similar complaints. Aurora nevarez is unprofessional, and has very poor customer service. She is a cheat and a rip off, and I have filed a formal complaint with the better business bureau. If anyone else have had similar experiences with this company, please share so that I can build a case to get this company shut down.
patrice
chicago, Illinois
U.S.A.
3 Updates & Rebuttals
Irrate Customer
Chicago,Illinois,
U.S.A.
sultry hair
#4Author of original report
Mon, December 17, 2007
I did in fact recieve a full refund from sultry hair. There was a miscommunication and Mrs. nevarez did rectify the problem. I will continue to be a customer of sultry hair.....P.H.
Aurora
Atwood,California,
U.S.A.
Full Refund
#4REBUTTAL Owner of company
Mon, December 17, 2007
Hello,
We have since notified Patrice that her order is out of stock and have fully refunded her money.
Sincerely,
Aurora
Sultryhair.com
Aurora
Atwood,California,
U.S.A.
Complaint Addressed
#4REBUTTAL Owner of company
Tue, December 11, 2007
Dear Patrice H:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.
Thank you for notifying us that you have not received the goods that you ordered on 10/30/07. We regret that this has occurred and have identified the reason for the delay. Your order has been fully credited for the out of stock item.
Again we're sorry that you received service that prompted you to file a complaint, and we regret any inconvenience or frustration that your experience has caused you. Your patronage is important to us, and we are glad you continue to give us opportunities to serve you. We appreciate your business and apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. If I may assist you any further, please contact me at info@sultryhair.com.
Thank you again for bringing these matters to our attention.
Sincerely,
Aurora
Sultryhair.com
info@sultryhair.com