Sultryhair.com ,Aurora Nevarez I had the same Experience with sultryhair.com!! They are rip-offs!!! Atwood California
Wow! I had the same experience with this company. They are extremely unprofessional! They dont even have a contact number! I only went by the testimonials and pictures of customers. You can only contact them by email and they never reply. I ordered two bags of Indian curly hair from them, which stated on the website that it was in stock. I waited 7 days and i didnt see my hair so i emailed them to ask about my hair, only for them to tell me that my hair was out of stock, that i would receive my hair in 7-10 days. They didnt even apologize for any inconvenience.
I waited another 2 weeks and i still didnt receive my hair so i emailed again, they didnt reply. I sent them numerous emails which they never replied to! The purpose of buying the hair was already defeated because I was travelling out of the country for 2 weeks and i needed the hair but i never got it. I came back from my trip and my hair still didnt arrive so I sent them another email to cancel my order, they never replied and they never canceled the order. WTF? I didnt have my hair and i didnt have my $300. I called my bank to cancel my order but they were taking too long so i gave up hoping i would get my hair someday.
All this while, i never received any email from them about my hair. Guess when i finally got my hair. 3 months later!! If i had found this website earlier, i would have definitely not waited for my hair for that long! I referred all my friends to this website but they changed their minds when they saw what happened to me. This happened in 2008 so she still hasnt changed! Aurora, you are extremely unprofessional and i would never recommend you to anyone!
Liz
Stafford, Texas
U.S.A.
5 Updates & Rebuttals
Aurora
Atwood,California,
U.S.A.
In response to your response
#6Consumer Comment
Fri, August 29, 2008
FYI, sultryhair.com has a toll free number. Their number is 877 278 5879. I saw an their site mentioned in a magazine and was in the market for hair extensions. I was very very unsure because I did not want anyone to know that I wear extensions. I went ahead and gave them a try, after calling and speaking extensively with a customer service rep. I do not know here name but her was very helpful and did not try to sell me anything and wsa not pushy at all. She just answered ALL my questions. I did not place the order right away, but I was blown away by the service and the pictures looked so good. A week later, I crossed my fingers and ordered online. Within 4 days, my order arrived, I opened the package and I was amazed. The hair looked exactly as it does in the pictures. I ordered the sultry clip in bangs and clip in hair extensions in straight 22". They look very natural and no one knows I am wearing extensions, because they are seriously natural looking. So I just wanted to share my experience.
Liz
Stafford,Texas,
U.S.A.
Sultryhair.com still unprofessional!
#6Author of original report
Mon, July 21, 2008
First of all, nobody is trying to sabotage anybody here and her being a mother doesnt have anything to with this. Im not saying their hair is not good. Infact, i love the quality of their hair. That being said, their customer service stinks. If something is not instock, put it on there so people can see it. Dont wait for them to order it and pay for shipping and then tell them its out of stock. Thats not right! Thats called FRAUD. People order hair because they have an occasion or they wanna use it.
And pls show me where she has an 800 number on her website, pls? cuz i dont see any. It took me three months to get my order, even though i paid shipping for only 7-10 business days. I sent numerous emails to them and nobody replied so now that you feel your reputation is on the line, you want me to contact you? When i had a problem with your company, i contacted you so many times but you guys ignored me. Aurora, do me a favor and google your company name and you will see that im not the only person with this kind of complaint.
Aurora
Atwood,California,
U.S.A.
I love Sultryhair.com
#6Consumer Comment
Fri, July 18, 2008
I has the opposite experience with them. Sultry hair is the absolute best! The hair is amazing and inexpensive and the customer service is great! I hope they are around forever this is the best hair on the market, and live in NY we have Barbie's and Lugo's and their hair is horrendous no hand tied weft and the cuticle is so jacked up, and poor customer service not to mention the place itself is digusting. These other places have nothing on Sultry hair. Sultry hair you are a godsend!!!
Aurora
Atwood,California,
U.S.A.
Is it your goal to sabotage other salons to bolster your nonprofits?
#6Consumer Comment
Fri, July 18, 2008
Is it your goal to sabotage other salons to bolster your nonprofits? You also left a nasty email on our website as well, Retro Beauty Supply. I purchase large amounts of products from Sultryhair.com for Glamour and Retro Beauty. I was aware that at this time last year another company copied her website, as well as ours, and has been attempting to counterfiet her logos and labels. She is a wonderful business owner and mother. She also has an 800 number, live chat, and her items are listed as in stock and not as you say. Please stop harassing others and try your own business on your own. Thanks!!
Aurora
Atwood,California,
U.S.A.
We are more than willing to resolve this situation if you contact us.
#6REBUTTAL Owner of company
Fri, June 06, 2008
Dear Liz:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.
Thank you for notifying us that you have not received the goods that you ordered. We regret that this has occurred; however, we cannot find your name and city state in our system. Maybe it is a mistake on your part and have filed a complaint against the wrong company or maybe it is a mistake on our part. We are more than willing to resolve this situation if you contact us and give us your full name and order number, as we cannot find you in our database.
If I may assist you, please contact me at info@sultryhair.com.
Sincerely,
Marie