Complaint Review: Summer Bay Resort - Sunset Bay Resort

Received a call asking why I hadn't used the 500 vacation package and informed them about being ripped off by Promus Vacations and my attempts at getting my money back. These calls had been coming frequently, and once I said ripped off, they hung up.

Decided to see if I could recoup the money I had lost thru Promus, so I asked her what was she offering. For 129.00 I could have virtually less than Promus offered, but all identical in nature. Orlando, free rental car, tickets, Daytona, trip to the Bahamas.

So, in a very weak moment, since I was moving to Fl, anyway, I bit. Everything was done by the book this time, but I was suppose to get a confirmation email. Never happened. So I notice a trip to Cancun reservation and I thought it might be the confirmation I was expecting, so I could read the fine print, and it is lengthy. Hooray, I win 5 days and 4 nights in Cancun to go to Sunset bay Resorts, in partners with Summer bay resorts. I called the # listed and mistakenly thought I had the company that sold me this package. She redirected me to Summer Bays reservation line and I told her of my good fortune and asked her to add it my package. That was apparently beyond her experience, as it took some time to accomplish and I was hung up on. I called back got somebody else, who had no clue as to what I wanted, but found the gal who did get this in my package.

I than thought this is really fishy, first of all, why do they know about the Promus rip, and why are they selling me the same thing again for 129.00. Than I recalled all the IFCC reports, and complaints, and threats to sue blah, blah and decided maybe I should check them out. Some how I found myself on this website, already registered but I don't recall ever being on it and had no reports filed. I typed in Summer Bay Resorts and read some horror stories about them from you folks and thought, do I want to go through this crap again? They are the pirates in Florida, but with credit cards.

Called cust service and got MS Snotty on the line, who informed me that it was non refundable, and I told her I was looking right at the GD text which said you had 7 days from the time you gave them your credit card to review the conditions. So she insisted on listening to the tape, another 10 min. go by, and she comes back and said she couldn't find it. Right, I told her I never agreed to only 7 days as they said a package would take 8-10 days and I would have 30 days to return it for a refund. I reminded MS Snotty that the 7 days had not yet expired and I wanted this off the cart, Pronto. It turns out they conveniently didn't have my email on my profile, and she was not going to refund because that was old language on the conditions or some such nonsense. She finally relented, acting as if she was doing me this great favor to remove the charges, but it would take 48 hours before they would show up on the website. I countered, send me an email or something so I can document that you did this within the 7 days, and she would have none of it. I would have to take it as an act of faith and my dealings with these folks is once they got it, there going to hang on to it until all the eagles scream 129 of them.

I told her that I was calling the credit card company to expect this to happen and if it didn't I gave them all the information for summer bay. The moral of the story is cover your a*s with these people or you may find yourself without something to sit with. Better yet, hang up when you hear their voice and tell them you are on the no-call list and it is a 10000 fine for them to be badgering you. Otherwise, you fight a losing battle because consider everything they tell you a lie, They are like a pack of dogs that returns to lap up whats left.

The other moral and lesson is sometimes you need to cut your losses, not contribute to them. My desire to recoup something out of the 500. Promus ripped me off for, fueled this and they know that. You should have heard how sympathetic the girl saleswoman was to my plight of losing that money. It was convincing, if nothing else, and she was good at it to the point that she was going to hang up and I stopped her because she mentioned just 129.00 earlier. She played me like a french harp and I, who think myself immune to this stuff, sang out my credit card numbers. Its that old thing fool me once, shame on you, Fool me twice shame on me. Send em packin, because if you don't watch out you'll end up with a timeshare that you paid to go see the salesman for. Some of these guys and gals know every button and you'll end up standing there wondering, what the f.... did I do that for?
And than you get to feel like the hayseed rube in the big city buying the brooklyn bridge. Happy Trails (but don't buy the timeshares at the end)

Lee
Auburn, Washington
U.S.A.