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  • Report:  #1440116

Complaint Review: Summit Depot

Summit Depot Sent the wrong item twice and then cut off communication Internet

  • Reported By:
    ctb619 — California United States
  • Submitted:
    Wed, April 25, 2018
  • Updated:
    Wed, April 25, 2018

I ordered a jacket from the website. After about a month, I received the jacket (they drop ship from China), but it was the wrong color. After several emails and texts, customer service finally responded to me. After some back and forth, I emailed photos of the jacket they shipped me. Summit Depot admitted fault and offered to send the correct jacket. I accepted. Another month goes by, and Summit Depot sends me the wrong color again. Emails, text messages, DMs on Instagram and Summit Depot never replies. If you don't want a headache, but from somewhere else, this company is shady.

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