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Summit Outsourcing Group Summit OSG Summit OSG does not pay their contractors commissions that are due to them. Internet
I joined Summit OSG as an employee in August 2009. They are doing
heavy employment advertising for call center reps. Their business model is to set
appointments for a variety of companies so that the companies sales
force has pre-set warm leads. Most of these appointments are for
sophisticated type sales. My job was to front for a sophisticated software company with a great niche product. It was one of the best projects they were
working. Some of the projects they were working were terribly
difficult for a telemarketer to make an appointment, some were not so
difficult. Turnover was basically 100% on several projects and I saw a
lot of people come and go in just my short time there. Nobody made anywhere near the money that was claimed in their advertising for prospective contractors. The owners are charming, and smart, they seem like great guys. It was a major reason for my taking the position. They talked big numbers and they seemed highly principled.
Their business model was to only provide a very limited number of leads
at a time through Sales Force CRM which was probably the most efficient
way to make sure a lead is never wasted, but much more difficult to
make a buck for the contracted employee. The pay was $100 per
appointment. I made an appointment a day working a half day my first 4
days on the phone. I only worked a half day because I had a second job
at the time. I needed to drop my second job and segue into working
full time for Summit for a month, in order to go to a new company that
had a training class opening up. The next 8 days I went full time and
only made 5 appointments. There is a typical 30% no show rate on the
appointments. I had to find something else. I let Charlie Besecker
and Townsend, two of the three owners know this. I continued to work
for a few days following up on appointments and trying to set a couple
more that I had almost closed prior to leaving. My last full day was
8/28, but we had much correspondence after that date. I had a meeting
scheduled on 8/31. Charlie gave me praises for the meeting saying it
had a possiblity to be a three quarter million dollar sale for the
company and that the sales person was ecstatic about the meeting. They
were supposed to pay me on the first. They did not. We are talking
$100 here. It is the principal of the matter, though I can't say I couldn't use an extra $100 now.
ve, I will saNow they are saying that I signed a document that said that any future
appointments I have after leaving that I do not get paid on. Only I
did not leave. I was working part time well past the first of Sept.
Moreover; I cannot find the documentation they are referring to, and I
have quite a bit of orientation documentation.
Why do they have that policy? Is my work diminished by the fact that I
am gone? By the way, they have a policy that you cannot schedule
appointments any sooner than three business days out. This of course
increases the chance of a no-show markedly. You are not paid on no
shows. Bottom line I worked 8 full days 4 half days and was paid
$400. I am a much better than average phone rep as well. And remember
I had one of the two best projects. I have an appointment today
(9/15/09) that I set almost three weeks ago. I am not even trying to
be compensated on that of course.
Anyone who goes to work there is probably hurting because it is a tough
gig. You will do better if you are dialing for dollars with a company
that pays a small hourly plus bonuses.
This is not an admonishment of their services to their customers. If
you are a prospective customer that is considering using Summit they
probably provide a great service to the right company. Sweat Shops in
Malaysia provide a great service to Ralph Lauren as well. Prospective
Employees beware. I have a string of emails from the company with
correspondence post the time I supposedly left. To post them now would
be non-productive them for a rebuttal if need be.
1 Updates & Rebuttals
Charlie
Denver,Colorado,
USA
Summit Outsourcing Group
#2
Wed, September 16, 2009
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MicrosoftInternetExplorer4
Mark is a really nice guy; it is both surprising and
unfortunate that such a petty situation came to this angry conclusion. Advice from our legal council limits us from
responding line by line to the complaint; however it is safe to say (and he
admitted) that Mark never put forth the effort necessary to be successful in
this position.
Summit employs many people and this is the first such
complaint/ accusation. Policies are in
place to help an organization run efficiently as a whole, most organizations
require proper notice of termination or resignation and we are no
different. The last communication with
Mark left an open door for him to come back (to a company which he constantly
complimented the business model and opportunity) and a statement that the
discussion regarding commissions would be reopened immediately upon his
possible return. The next we heard from
him was via this website.
The purpose of this rebuttal is not to vent about or
slander an ex-employee, but rather to give an open invitation for the unlikely
event that someone would like to discuss this or find out more about the
situation. We will be happy to provide
references from current, successful employees and satisfied customers upon request. We also encourage any interested parties to contact us at
any time.
Thanks and Regards,
[Summit OSG: Sales Outsourcing and Consulting]
Charlie Besecker
720.874.9757
Charlie@summitosg.com