Complaint Review: Summit Van Lines

On May 4th we hired Summit van Lines to relocate us back to NY. We had no where for our belongings to go once returning to NY so the comp. said they had Storage, if we were interested. We accepted the storage offer.Since May we have been paying off the balance owed and on October 16th we sent them the remaining balance of $1400.00 via Western Union. We were told we would be recieving a fax of the release form to bring to the storage facility. They never called us, so we called them. Once again I was brushed off and told they would call back.They didn't, so I called again. I was given an address that was bogus because I sent my husband to the address this morning which is the address of a Lumber distributor. Later that evening, we recieved another call telling us after recieving the $1400.00 our good were auctioned off. We are a family of seven and I had EVERYTHING I OWN in those boxes inc. pictures of my children, tapes of their births, my husbands tools, my furniture EVERYTHING!!I was ripped off terrible..and I don't know where to go from here.Please help us..

Adria
Brooklyn, New York
U.S.A.