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Sun Pure Botanicals Diluted Essential Oils, Does Not Respond to Customer Contact, Lists Incorrect Return Address to Fool Paypal Albuquerque, NM New Mexico
Bought some essential oils from this company with PayPal. When I received them they were covered with a sticky fragrant substance which it seems is supposed to make them smell more potent than they are. After I washed this off, I tested the oils via a blotting test to discover that some of them dried with a blue ring and left an oily residue even 24 hours later.
Products are clearly adulterated with propylene glycol and other heavy carrier oils. They say on their website they offer a money-back guarantee which means they are required by FTC law to refund their customers. However, they respond to no customer contact whatsoever.
I filed a case with PayPal and it took several weeks to resolve it. I submitted photos and a detailed description. PayPal required me to send the item back. They told me I had to send it to the return address listed even though the zip code was not for Albuquerque as listed, but for Cedar Crest which is adjacent to Albuquerque.
I sent the package as instructed and it was returned to me as expected. After a lengthy discussion with PayPal and submitting proof of postage, they finally refunded my cost. Please note the USPS tracking does not include the delivery address so if an item is returned to you there is no indication of where you sent the item.
It will simply say it was delivered to your own address. I had to send them a picture of my USPS kiosk tracking receipt which had the 87008 address on it. The tracking details also show which distribution centers the package has been to.
So if it gets that far before being returned there is at least some indication that you sent it near the return address before it was returned. DO NOT BUY FROM THIS COMPANY. It will take significant time on your part to get your money back if at all.