Complaint Review: Sun Sea Travel Bangkok

My girlfriend and I sayed in Bangkok last week and during our stay we wanted to visit some places near Bangkok, especially the floating market and the tiger temple . While visiting a temple in Bangkok, we were approached by a person, which advised us that a good place to book trips would be a government travel agency, as these do not have high commissions. A tuk tuk took us there, to an agency called sun sea travel, with the address 5-5/2 rongmuang soi 5, Patumwan, Bangkok, 10330. A Mr. Mongkol took care of us and we paid 11000 baht for a two day trip including accommodation to the floating market, tiger temple, elephant riding and rafting. We were supposed to have a guide with us and the accommodation was supposed to be clean, have ac and  all in all nice. This was what we agreed upon.

The so-called guides were mainly drivers and all in all, we could not communicate with any of the people involved in this, as they did not understand or speak English, apart from a few phrases. While on our trip, we learned from the other fellow travelers that they paid under half of what we paid and this for a three day program. The accommodation was horrible, it was a hut made of all kinds of materials, cheap, dirty and there were rats all around, including one in our room. We could not move, as we were in the middle of nowhere and it was evening! We were pretty angry and disgusted. The tour was "organized" by another agency called Mamtours! We exchanged several buses and minivans during the two days and were dropped off at the respective locations, without any guide or explanation! It is not possible that such people have a licence to rip off tourists like us and claim to be official partners of the Thailand Tourist Authority.