Complaint Review: Sun trips

ok we paid SUN TRIPs a travel agency/charter airline company close to 7 thousand dollars fir 6 of us to fly from LAX to hawaii. we were garenteed 3 nights in a 4 star hotel in hanalulu next to waikiki beach, then we were to fly over to Maui for 4 nights in a 4 star resort, then back to LAX.

when we got to LAX on saturday morning at 6am on the 4 of aug, we went to check in our baggage at the suntrips check in next to pleasent hawaiian, and we were told we were delayed tell 1am in the moring bcuz they had a plane problem in san fransico.

so they flew our plane there because they felt they would make more money this way, and that frisco was a higher priority. so bcuz of this they put all 350 of us in the radassin hotel next to the airport thinking they could acomadate us.

well first of all we are all from that area so its nothin special, plus the hotel was really ugly and being remodeled and so it was extremly torn apart and in a bad state. wel after we get to the air port we wait tell bording time and they tell us the plane is delayed another 2 hours. so everyone is pissed off and we finally bored, then after that we spend another hour on the take off strip for who knows what reason?? finally its like 330 and we are talkin off. they had horrible service on the plan and everyone was still upset.

well after we arive in hanalulu, we check into hour 4star hotel, i mean 2star bcuzz they lied to us.this hotel was a 2star. the place we were in "the aston coral reef was a dump. we told the front dest we would pay anything for there bext room and the lady said we were in the best room.i guess it was the best room cuzz out the window we could see all the hookers working the streets. . . so, being displeased 3 times already we still tried to have a fun time. after it was time to leave hanalulu we flew on aloha air to maui, there service was better in the 20minute island hop, then the five hours on the plan to hanalulu.

so now we arive in the lower south part of maui and we get to a place next to the resort and rent all this snokel and boards and what not, then we go to check in, well then at the desk we find out that sun trips over booked us at this 4star resort, so we were being relocated to the northside of the island and spent lots of time driving and we finaly get to our place. it was ok ,but not the same as the place we were supose to stay in. so we go around bumed trying to have a fun time.

last but not least, wen we fly into LAX we noticed that they were destroying the bags as they loaded them up in the tranfer car. we then go to luggage claim and every one waited 2 hours and nothing came out from hour flight. everyone was enraged and said this was there first and last time using sun trips. people were trying to get a patician goiong around against Sun Trips.

we all stormed to the desk, all 350 of us and demanded to no where our luggage was. finally it started to ocme out anbd bagges were wide open and we saw emty bags and broken bags and it was chaos. all 350 of us said sun trips was first and last time using them, people where talking bout charging back credit cards and suiing them. and pople were saying they head bout this stuff happening b4 but they went along anyways, then on the net we found out that they did a grad trip to cancoon 6 months earler and on they way home they airlines tel them all get drunbk on the plan and the piloit new and didnt care, and there was a thing about it on tv aswell.

so i strongly suggest to all who plans to fly sun trips, dont, if u want that cheaper charter plane cost, use pleasent hawaiians, becuuse i useed them 2 years ago and they really were pleasent.
mike