Complaint Review: Sun Trust

I am a 66 year old woman who has been doing business with Sun Trust for well over 20 years with the same account.   I have always came in once a month to my local Sun Trust branch  and gotten several money orders I use to pay certain bills. For all those years until last those money orders were provided free of charge by Sun Trust but last year they began to want me to pay $5 per money order.  Of course I did not pay it, there is another business right nest to my branch that gives out free money orders so now I have to withdraw my money from Sun Trust and walk it across to the other business to get money orders.  I would  think that if I were to get assaulted taking my money from Sun Trust to the other business then I would have a pretty good case against the Sun Trust since I can prove that I have received free money orders for so many years.

I live on a fixed income and cannot understand why Sun Trust would suddenly begin to expect me to pay for something that has been free for so many years.  I have written to the Sun Trust CEO and usually I get a call telling me I will hear from someone in Sun Trust Customer service (what an oxymoron that is)  but then they never call, I guess Sun Trust thinks if they ignore me I will go away.  Now Sun Trust sent me a letter that if I upgrade my account then I can get free money orders, why would I need to change things to keep what I have always gotten.

It is not surprising to me that this political season is rife with complaints about banks like Sun Trust and Wall Street and the need to put more regulations on them.  They seem to have forgotten about the little person and unless you have a big account then they don't care at all.