SUN WEST MORTGAGE Pedro Morales & Martha Rodriguez BAD CUSTOMER SERVICE - DON'T KEEP THE WORLD OF WHAT THEY PROMISSED SCOTTSDALE, Arizona
I am the broker represeting the seller in this transaction. The buyer is doing the loan with your company. Pedro Morales and Martha Rodriguez were the loan officers.
When I asked for an update for this loan Pedro began to shout in the phone. I asked for an update in writing and Pedro instead to give me an update, he wrote a no nice email. Marta sent Pedro an email making fun and congratulating him about the email.
That email I feel that by mistake was sent to all the parties involved in this transaction. No good idea. Pedro called the seller and told the seller that he doesn't want to talk to me anymore if I call he will cancel the loan.
I called to the company to talk to a manager and I got a call back from Tod Valent the manager for that office and he was going to give me an update. I asked him for Pedro don't contact the seller and didn't work to well. Pedro immediately called the seller. I tried to call Tod Valent again but he doesn't know anymore who I am.
I tried to call the company to get an update but they told met that they don't give information to listing agents. I am behibnd schedule and I need to know if this transaction is going to close, the seller is upset, and I am not getting cooperation form nobody is Sun West Mortgage.
4 Updates & Rebuttals
stellabonin
SCOTTSDALE,Arizona,
United States of America
ABOUT BAD CUSTOMER SERVICE
#5Author of original report
Thu, February 21, 2013
IF THIS TWO LOAN OFFICERS (PEDRO MORALES & MARTHA RODRIGUEZ) ARE PROUD OF GIVING BAD CUSTOMER SERVICE TO THEIR CLIENTS MY QUESTION IS WHAT TYPE OF COMPANY THEY ARE WORKING FOR?
THEY HAVE THE PERFECT MATCH BAD COMPANY WITH BAD LOAN OFFICERS.
ADVICE FOR CLIENTS THAT ARE LOOKING A LOAN, THEY ARE MANY COMPANIES THAT WILL TREAT YOU WITH RESPECT AND GIVE YOU THE BEST CUSTOMER SERVICE... NOVA LOANS, THE LENDING COMPANY, ACADEMY MORTGAGE, PINNACLE MORTGAGE AND OTHERS. NO WAIST YOUR TIME WITH SUNEST MORTGAGE.
Walt
United States of AmericaSunwest mortgage
#5Consumer Comment
Thu, February 21, 2013
I think they may be discriminating against homebuyers. Stay away from this company. Please do you homework before you even think about working with this company. I am a consumer attempting to enjoy the American dream of homeownership. However, sunwest is not the company to help you. Professionalism and structure is what this organization lack.
stellabonin
SCOTTSDALE,Arizona,
United States of America
SUN WEST MORTGAGE.
#5Author of original report
Mon, September 24, 2012
SOMEBODY HAS TO BE IGNORANT... AND I AM HAPPY FOR YOU THAT YOU ARE SO SMART! CONGRATULATIONS MY DEAR!
binarysamurai
Chandler,Arizona,
United States of America
No Good Idea that you are a broker
#5Consumer Comment
Fri, September 21, 2012
How are you a professional real estate agent? You are "behibnd" (sic) on your grammar lessons. With English grammar like you demonstrated in your post, you will never get "cooperation form nobody" (sic). Please use spell/grammar check in the future so that you do not come off sounding like an ignorant idiot.