Suncom and AT&T Rip-Off
I too agree that AT&T are ripping customers off. We had sign up for a wireless phone with those companies. First of all we were never told that on the nokia phone if you see partner displayed that when you place a call it will be roaming. We call the 1-800-786-7378 customer service # on our phone bill to see what was going on the csr said: he did know and that we would have to return the phone to our local suncom AT&T dealing in Rocky Mount, NC so we did. the rep there said," whenever you see partner you have to dial the area code first and then the # not tell us by the way when you do that you are going to be roaming.
when we received the first bill in Dec. we paid 57.00 for the month of Nov which we got the phone on nov 30 for one day we paid a full month so for the first bill no charges reflected roaming chgs. but when we got the dec 30 for charges up to this point was way to much which where 160.00 our bill should have been 50.00 for the welcome home packet of 4000 minutes but we were bill for the roaming charges we call Ebony at 1-800-786-7378 one of the supervisor to clear this matter up from there on we knew do not use the phone when it were in the partner mode always used the phone when suncom AT&T is displaying so we did.
it got worst for feb 2002 bill we received a bill $1378.62 this is no way write because I know with out a shadow of dought after 45 minutes last month on the phone with ebony we knew not to place a call showing partner but yet and still we were bill for partner when the phone showed suncom AT&T this is unhear of maybe AT&T is trying to make a profit for laying of all of those people by charging customers what ever will it want work we are writing FCC, Public Ulitity, Better Business Bureau, President of AT&A, President of Suncom, Local tv station WRAL, Local telegram, Attorney General and any body that can do a investigate on this matter because there is no way we are paying for this when the phone showed suncom AT&T it is not our fault.
Someone needs to look into this matter. If any more have suggest or was over charge by those company. They cannt get away with those unhear of charges if they think we are going to pay them 1378.62 i will pay an attorney for beening slam not truthful about there produce and service now they are trying to say o you dont have to worry about seeing partner on your phone get another plan at a higher amount and lower your minutes from 4000 you will have 600 that's slaming just to make a sell so that they would have a contact but this contact is misleading therefore we are not paying 200.00 per phone which we have two to do a cancelation.
Angela
Nashvill, North Carolina