SunCom AT&T Wireless ripoff dishonest fraudulent early termination billing Glen Allen Virginia
Relocated from Colorado to South Carolina in Feb 2003. Had cellular phones through AT&T Wireless in Colorado, so they referred me to SunCom (part of the AT&T Wireless network). Set up our cellular phones with them via telephone and agreed to a new one year contract.
The coverage was not good for us, so in late January/early February, I called to see when our plan was up. I was told February 14. I then called and cancelled our phones in late February.
Two weeks ago we received a bill for $400 - $200 early termination fee for both phones. I have been in contact with them and have been told different things each time. I was originally told if we didn't cancel on the day the contract was up, it automatically rolled into another year. The supervisor told me it was "a one year contract that automatically rolled into another year" - she said it was always a 2 year contract. My husband spoke with a gentleman who said the contract automatically rolled into another year if you didn't give them 30 days notice.
SunCom did charge us for the 30 days of coverage for our "30 day notice" that we didn't give them (along with the $400 early termination fee). Evidentally SunCom will not let anyone leave them .... regardless. I am tired of big corporations getting by with anything. It's not enough that they made money from me as a good customer. Now they want to punish me because I am exercising my right to use any consumer I choose. This can not continue! Maybe someone should start a class action lawsuit ....
Terri
Granite Falls, North Carolina
U.S.A.
1 Updates & Rebuttals
Terri
Granite Falls,North Carolina,
U.S.A.
SunCom AT&T Wireless change contract cancellation policy
#2Author of original report
Thu, April 22, 2004
I received a call from Brooke with SunCom, because she received my complaint from the Better Business Bureau. She was very pleasant and listened to everything I had to say.
She informed me that they have changed their policy to not include an automatic renewal. She also waived my early termination fee. It was unfortunate that we had to go through so much of a hassle to change our cell phone company, but I appreciate the fact that they have at least someone working there who understood the problem with their policy and was willing to help us.