Complaint Review: SunCom Wireless

I was a very happy AT&T wireless customer for over 8 years. Then Cingular bought AT&T wireless, except in North Carolina, where SunCom took over the operations. After months of shoddy service, horrible customer support, dropped service, lost voicemail & text messages, and significant damage to my business endured due to SunCom's poor transition of my account from AT&T, I was forced to move my mobile phone service to Cingular in late June.

I never signed a contract with SunCom. I paid every invoice from AT&T wireless in full and on time. I paid every bill due from SunCom until they dropped my service without warning and without recourse while I was in Detroit on business. No one in customer support could do anything except "blame the customer".

Recently I received an invoice from SunCom in the amount of $1,191.95! Despite repeated calls, no one at SunCom can explain these outrageous charges. SunCom representatives have told me they don't care whether I pay or not, as it's your credit rating. I'm told by one representative to Call AT&T Wireless. I'm told by another representative to Call Cingular. When I contact those companies they have no idea what I'm talking about.

Warning - do not do business with this company. Something very wrong is happening.

Meanwhile, I've learned that there are a number of lawyers bringing class-action lawsuits against SunCom on this. It's my problem and I'll deal with it. Just want to get the word out. Stay away from this company!

Keith
Charlotte, North Carolina
U.S.A.