Complaint Review: sunflowersupplies -Ryan

I received a defective tri meter from http://sunflowersupplies.com/ purchased through ebay.com and the meter did not adjust for PH and I contacted them through emails.My contacts name was Ryan,he explained there was a 1yr warranty,no problem.I didn't need the meter until my second tank was ready so the unit sat in the box for 2 months before I contacted them again for an RMA number.This company doesn't do RMA numbers and they gave me an address to send it to,I sent it 3 day priority.A couple weeks went by without a word.When I contacted Ryan again with my tracking number in hand he said,that is my other address and he would "check for it".Who does this?Someone wasting time I found out latter.It took another 3-4 weeks to finally get another defective unit.This time it was defiantly a customer return,there were missing parts and a digit making up the PH number,this time he was trying to get me to "UPGRADE" to a "BETTER" unit.He was trying to charge 169.00 more than the same unit off Ebay from china. I told him no thanks to pricy and sent the unit back,again no acknowledgement they received the defective unit.The following is a direct copy & paste of the last two emails,please excuse the spelling error as I was pretty pissed when he tried to say my warranty has run out-Sept 22nd 2011 is the purchase date,when should it expire  Sept 22nd 2012,right?Not according to Ryan at sunflowersupplies.com
Ryan's email -
These only have a 1 year warranty ...you are past the warranty period. The manufacturer wont take it back.SorryRyan

My Reply -
It hasn't been a year,what the hell,September of this year,and I won't
let you put me off furthermore.I work for Ford Motor Company and legal
services are still free to me.You will be haearing from them.

Thanks For Nothing,Ryan

Robert F
I have every email from this guy and will be handing this over to UAW Legal Services-
I will NEVER purchase from these guys again and I have made many purchases until this tri-meter.I will post the outcome.