SunglassReplicas.com Items received are not the same as picture... at ALL! Pasadena California
I ordered some Matrix Replicas from these guys. Apparently they must have ripped the pictures off another site - because the ones I received are NOTHING like the ones in the pictures. I mean - not even close! As a matter of fact, they look nothing like any of the Matrix sunglasses. I can't explain them, but I certainly can't wear them with my costume.
I contacted customer service and was told that they wouldn't take them back OR refund my money. They were extremely rude about it too. Normally I wouldn't report them, but these guys were just spiteful.
They have a bunnch of BOGUS customer testamonials on their site.
Buyer Beware - Stay Away from this place - you'll just lose your money
Kevin
Lexington, Kentucky
U.S.A.
1 Updates & Rebuttals
Ron
Oceanside,California,
U.S.A.
No truth in negative claim
#2REBUTTAL Owner of company
Wed, November 26, 2003
We at Sunglass Replicas represent all of our products with exact pictures. Unless this customer by some chance received the wrong item, this statement is false. The customer posting this mistruth contacted us with their disappointment. We informed them that they could indeed return said product for a refund within 14 days. We feel that 14 days is a sufficient amount of time for a customer to determine if they are satisfied with our product. After 14 days we do not accept returns. It is extremely odd to say that our product is "not even close" to the image. Our number one priority is providing the most accurate product and customer satisfaction we can, not misleading our customers. We think that a successful business is making ALL of our customers happy and we go out of our way to ensure this. We understand his frustration; however frustration doesn't justify a false report.
Thank you,
Sunglass Replicas