Sunrise Herbal Remedies - Sunrise Herb Farm ripoff Billing fraud; dishonesty Bethel Connecticut
The owner, Valerie Hawk-Hoffman is a dishonost person. She claims that her products could eventually be used to treat and manage major illnesses instead of conventional means. This goes against federal regulations regarding the use of botanical and nutritional supplements.
Her billing practices have also been in question for a while. She attempts to obtain payment from her customers for more products eventhough they do not order, request or receive them. She has been reported to the Connecticut State's Attorney's office, Department of Consumer Protection and Better Business Bureau on many occasions. Initally, Valerie comes across very pleasant and helpful until she begins her sale pitch on her products. She then becomes pushy and will not take "No!" for an answer without embarassing her customers in front of others.
"Heather"
Stratford, Connecticut
U.S.A.
1 Updates & Rebuttals
Holly
Westport,Connecticut,
U.S.A.
Manager
#2UPDATE Employee
Fri, April 21, 2006
We nearly had to call the police on this client they were so abusive and unstable THAT is why their email was blocked! She is mainly mad as a gal in the event made a comment that she was the most unattractive woman on the inside and outside she had ever seen when the gal was rude to people at the event! MANY other companies in the area won't even sell to her her reputation is so bad. The bottom line is she cancelled late and screamed and THREATENED us because her order came. We paid our growers so naturally we deserved to be paid its not OUR fault she canceleld late but this gal is a bully and feels she can threaten, kick and scream to get her way which is really really SAD.
There is nothing illegal about being an Auto Ship company, what a RIDICULOUS COMMENT!
ANY COMPANY CAN BE AN AUTO SHIP COMPANY AND ANY COMPANY CAN SET ANY CANCEL POLICY THEY WANT! YOU CAN TELL HOW LITTLE THIS GAL KNOWS BY SAYING THATS HER COMPLAINT! Our policy of cert letter is so it prevents the "he said she said" nonsense and PROVES the exact date a clients cancels and provides them AND us with a receipt-thats the HONEST RIGHT WAY OF DOING BUSINESS and besides our clients WANT AND LOVE our Auto Ship program as they are SMART enough to know that herbs are used long term and consistently NOT JUST ONCE OF COURSE!
Sunrise Herbal Remedies was nominated as the Entrepreneurs of the Year and runs a WONDERFUL company for over FIFTEEN years and STILL having LESS than ONE PERCENT complaint ratio ( UNHEARD OF these days! ). Sunrise is also a A + rated organization. The company donates money to animal abuse, does complimentary programs for seniors and is run as one of the most honest, ethical organizations out there but in ALL business environments there will always be a few complainers such as this client who obviously has anger mangament issues. Sunrise has sold to over 10 THOUSAND clients and you are seeing here less than 10 complaints-VERY impressive indeed. After speaking to one of the fraud reps this client was described as ANGRY AND CLEARLY DISTURBED and has many issues with MANY companies! Not to mention she STOLE OUR PRODUCTS!
The bottom line is the client is upset in this case as they were ruled against as WRONG with their credit card company and even has a fraud report filed against them-NOT GOOD. Sunrise is in accordance of all rules and regulations and always will be and the credit card companies know that. Sunrise is required to place its policies in ONE place yet they place them in SEVEN PLACES-also unheard of these days as most companies try to use small writing and confusing verbage-not Sunrise its clear simple are in SEVEN places. Clients as in this case complain when they are not allowed a refund as they cancelled late, did not cancel or kept the items!! Does this person think they can steal our products now?? Auto Ships program are always going to be susceptible to complaints with this type of client who cancelled LATE as you can tell this type of person based on their rude unprofessional note who feels they can bully and badmouth company out of its policies with threats and angry words. Clients simply don't like it when a company has a no refunds policy but it is a companies RIGHT to have these policies and we NEED these policies as our beautiful fresh herbs are special as they are custom made and organic. Fresh and quality is WHY clients come to us and its sad this person is sold filled with negative, toxic, energy they would spend their days writing such nonsense.