Complaint Review: Sunrun

I honestly regret choosing Sunrun as a solar provider. I got my solar installed in March 2020. System was turned on in early July 2020. I called Sunrun in mid July 2020 regarding the solar system and they sent someone out in August 2020 to take a look at it. I called Sunrun again in August because the system failed to performed and was told that the technician did not fix the issue. The technician only took notes and updated Sunrun about the problem. I called Sunrun almost every week from August-October to get the problem fix.

Sunrun stated that they tried to reach out to me multiple times but I failed to answer my phone. This didn’t make sense because I was calling them every week to find out when someone was coming out. Another technician came out to my house in November 2020 but failed to fix the problem, again. I called Sunrun, sent emailed, wrote reviews and was given another appointment in January, 2021. Finally the problem was fixed. Now, I paid Sunrun 4 months of bill while the system was not performing and they failed to reimbursed me or credit me for all the money that I already paid. When I call customer service, they told me I still have to pay even if the system is working or not.

They created a case for early performance guarantee and told me that someone should reach out to me in 7 business days. It’s way over a month now and 3 cases were created. I’m still waiting on a phone call from Sunrun about the money that was owed to me but instead, the only phone calls I get is about my past due bill that I refused to continue paying because my system was not working. I’ve call Sunrun many times but the customer service sucks and everyone is on a different page. You can not get the same answer from everyone. I’ve filed many complaints, reviews, send emails, and phone calls but Sunrun don’t care about reputations.