Sunset Group fraud at it's finest Cancun Mexico
they plied my wife and i with alcohol and kept lowering the price till we were so drunk that we signed a bad contract. when we tried to cancel they told us it was not cancel able but we sent Mr arturo marroquin a email canceling said contract as well as a registered letter canceling the contract which they said they did not receive in time. how convenient we sent it to their address in Miami. well it turns out this is just a post office box in the united states. but it was signed for by their person within the time for canceling. this morning i received a phone call from them stating that if i did not honer the contract they would turn me into a collection agency at which time i told them this call was through can any one help
Huge ripoff in cancun
wakeman, Ohio
U.S.A.
1 Updates & Rebuttals
Rosie Aragon
Cancun,Other,
Mexico
Response from Sunset
#2UPDATE Employee
Fri, February 27, 2009
We are sorry this happened to you and that you feel this way. Please note
and understand that while you were on presentation with us you had the
option to choose non-alcholic beverages or just say "no thank you" if you
felt you had drank too much. As we have expressed before, we offer soda,
water, coffee, tea, etc to anyone who requests it. You could have also
chosen our non alcholic pina coladas or margaritas as well. We do not force
anybody to drink.
Now with that being said, I would like to move on to the real issue that you
have posted. As you are aware the address in Miami is only a PO Box and
then the mail received there is forwarded to us here in Mexico. For this
reason, we probably did not show your letter being received yet. In your
complaint you have listed a fictious name and not your real name. In order
to continue looking into your concerns we are going to need you to contact
us with your real name and membership ID number (contract number). From
there, we can proceed with looking into this and reaching a prompt
resolution. You may feel free to contact us at quality@sunset.com.mx with
the requested information.
If there is anyone else out there that has questions or concerns regarding
their membership with us and would like some more information, you may also
feel free to contact us at this email address and we will be more than happy
to assist you further.