Sunset Group, Resort Management International, Sunset Hotel, Sunset Lagoon, Sunset Fisherman They never return voicemails or emails. Very RUDE AND UNPROFESSIONAL!!! Cancun Internet
I purchased the membership with a friend back in MAY of 2008. After paying $1800 for a down payment and all monthly bills i have decided top end my membership because my hours were cut at work and also doing my grad school internship. I have REPEATEDLY called and emailed asking for my membership to be cancelled.
A representative explained that i would not receive any money back. Ofocurse i would have hoped i'd be reembursed but at this point i just want to stop having to pay them and be done with them, whiel keeping my credit in tact. She told me that i would know the answer in two weeks tops.
WELL, it has been over a month and a half, no reply from ANYONE! I constantly leave voicemails on the voicemail only line and send emails atleast 3xs a week (which i have saved)!! Absolutely ridiculous!!! I was told that in order to keep my credit intact i woudl have to continue to make my monthly payments until a decision is made. THIS IS WHY THEY WONT GIVE ME AN ANSWER!!! They want to continue taking my money.
i have worked very hard to get my credit in good standing and to know that this may effect it is just unfair. Also, the fact that they only have a toll free 1800 number for reservations but not for any customer service/complaints proves they are a rip off.
DONT PURCAHSE ANYTHING FROM THIS ESTABLISHMENT!!!
Carmela
Cambridge, Massachusetts
U.S.A.
6 Updates & Rebuttals
Asmah
Charlotte,North Carolina,
U.S.A.
customer service at royal sunset
#7Consumer Comment
Wed, May 20, 2009
there is a toll free # for customer service issues. I call it whenever i have an issue and always get to speak to someone. are you sure you're calling the right department? I got to speak to many of the reps there since i've been with them for a few years now. they have been good so far.
Asmah
Charlotte,North Carolina,
U.S.A.
customer service at royal sunset
#7Consumer Comment
Wed, May 20, 2009
there is a toll free # for customer service issues. I call it whenever i have an issue and always get to speak to someone. are you sure you're calling the right department? I got to speak to many of the reps there since i've been with them for a few years now. they have been good so far.
Asmah
Charlotte,North Carolina,
U.S.A.
customer service at royal sunset
#7Consumer Comment
Wed, May 20, 2009
there is a toll free # for customer service issues. I call it whenever i have an issue and always get to speak to someone. are you sure you're calling the right department? I got to speak to many of the reps there since i've been with them for a few years now. they have been good so far.
Asmah
Charlotte,North Carolina,
U.S.A.
customer service at royal sunset
#7Consumer Comment
Wed, May 20, 2009
there is a toll free # for customer service issues. I call it whenever i have an issue and always get to speak to someone. are you sure you're calling the right department? I got to speak to many of the reps there since i've been with them for a few years now. they have been good so far.
Nadiya
Dover,New Jersey,
U.S.A.
Customer Service
#7Consumer Comment
Sat, May 16, 2009
I'm really surprised to hear this. Everytime i call them i'm able to speak to someone of power. And i call the 800#. They have been very helpful and understanding.
Quality Assurance & Resolution
Cancun,Central America,
Mexico
We are in the process of working with both owners of membership.
#7UPDATE Employee
Tue, March 10, 2009
In this case there are two owners involved in this contract in which we have to consider both of there intentions before finalizing the decision to forfeit the already paid amount and cancel the contract. Even though nothing has been finalized we have been in constant contact with the members and are still in the process of working with them.