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Sunset Group, VIP-travel-club, RCI International This is not a timeshare membership!!! Beware of this "Company". Do not sign anything... please learn from us!! Cacun, Mexico
We were offered an inexpensive vacation package to Cancun, Mexico in August 2008. Little did we know that these packages are actually available for free upon agreement to take a "timeshare tour" for approximately 90 minutes of our time. We paid $500 to stay at the Ocean Resort in Cancun, Mexico with the acknowlegment of this agreement.
The timeshare packages in the first couple of hours started at 20,000 to 50,000 usd, but after 5 hours of being in the hotel, served many drinks, and exhausted, our package was widdled down to a mere 5,000 usd. We finally agreed. Signed papers and celebrated with Marcus over a bottle of champagne. I would later label him as one of the biggest a*s-holes and scam artists that I have ever met.
After much grief and tears over our poorly made decision, we made our way back to the Sunset Resort that next morning. Of course, this alleged company does not like the look of two angry, emotional, and distressed people in their lobby and assured us that "the board" would hear our complaints that next day. So we complacently agreed to leave their hotel, as to not negatively affect their sales enviroment, and come back that next day to talk to "the board".
Now, you have to understand that they told us that we had signed a waiver of our right to refuse payment, and at the time we were trying to be as nice as possible because we had just signed a credit authorization for 5,000 usd to this company. However, a this kind of waiver is illegal in Mexico.
When we arrived that next day, after sitting in the hotel lobby for approximately 12 to 18 hours, we were introduced to "the board", who was a man who had been in the office from the time that we signed the initial papers to the time that we signed our second contract. This contract did not include the "free trips" or the membership to the "yacht club", which upon further investigation does not exist anyways. However, it was 2,500 usd cheaper.
We have tried to make travel arrangements through this company, but have been unsuccesful, only able to book hotels/resorts for higher amounts in countries that we do not want to travel. We are assuming that it is nearly impossible for a reimburesment of our money, however I would like to think that I could save someone from time, money, and pain through the bad decision that I made.
Do not buy a timeshare from this Group or any of its affiliates. Please.
If anyone is involved in a class action lawsuit against this company, I will gladly participate.
Janet
Austin, Texas
U.S.A.
13 Updates & Rebuttals
DebyCole
New York,New York,
USA
Reply
#14Consumer Comment
Tue, October 25, 2016
OH dear! I just run into this forum, I SOOOO invite you to read this article,
http://www.timesharescam.com/blog/107-timeshare-cancel-professionals/
I think It will pretty much say everything that needs to be say.
I went through a horrible experience with this resort, and I'm out of three thousand dollars right now BUT I'm in a process to cancel my timeshare.
P997
United States of AmericaDon't believe it
#14Consumer Comment
Fri, February 10, 2012
Its amazing to see how these scam artists try to scam other people by making them believe customer service or the 'quality' department actually cares - i cancelled my timeshare, in person, within 5 days of signing and still after 2 months i am waiting for my money - despite them even signing a cancellation letter and promising that 'it will only take 15 working days to refund'...
Don't believe ANYTHING these folks say - Stay away and enjoy your vacation - do not engage with Sunset, tres rios or any of these motherf***ers.
Vip Travel Club
Cancun,Other,
Mexico
Response to Janet
#14UPDATE Employee
Mon, June 29, 2009
Hi Janet, this is Jennifer in Member Services. I spoke with you recently on the phone after emailing you to work out a time when we could speak. You had said that you would phone me on a certain day so I could explain to you how the website works and how you could check availability. You never called back on that scheduled date.
Please contact me again via phone or email because I am confident that once you see how easy it is and the availability you can choose from you will be satisfied with your membership. I look forward to speaking with you soon. Let me know when you have time available so I can walk you through your membership.
Vip Travel Club
Cancun,Other,
Mexico
Response to Janet
#14UPDATE Employee
Mon, June 29, 2009
Hi Janet, this is Jennifer in Member Services. I spoke with you recently on the phone after emailing you to work out a time when we could speak. You had said that you would phone me on a certain day so I could explain to you how the website works and how you could check availability. You never called back on that scheduled date.
Please contact me again via phone or email because I am confident that once you see how easy it is and the availability you can choose from you will be satisfied with your membership. I look forward to speaking with you soon. Let me know when you have time available so I can walk you through your membership.
Vip Travel Club
Cancun,Other,
Mexico
Response to Janet
#14UPDATE Employee
Mon, June 29, 2009
Hi Janet, this is Jennifer in Member Services. I spoke with you recently on the phone after emailing you to work out a time when we could speak. You had said that you would phone me on a certain day so I could explain to you how the website works and how you could check availability. You never called back on that scheduled date.
Please contact me again via phone or email because I am confident that once you see how easy it is and the availability you can choose from you will be satisfied with your membership. I look forward to speaking with you soon. Let me know when you have time available so I can walk you through your membership.
Vip Travel Club
Cancun,Other,
Mexico
Response to Janet
#14UPDATE Employee
Mon, June 29, 2009
Hi Janet, this is Jennifer in Member Services. I spoke with you recently on the phone after emailing you to work out a time when we could speak. You had said that you would phone me on a certain day so I could explain to you how the website works and how you could check availability. You never called back on that scheduled date.
Please contact me again via phone or email because I am confident that once you see how easy it is and the availability you can choose from you will be satisfied with your membership. I look forward to speaking with you soon. Let me know when you have time available so I can walk you through your membership.
Christina
Ny,New York,
U.S.A.
Member services DO NOT HELP you
#14Consumer Suggestion
Wed, June 17, 2009
I have spend numerous amounts of time calling customer service contact numbers, sending faxes, and also emails, as well. No help is ever given, I just receive LIES and LIES and the run around.
Farrah
Atlanta,Georgia,
U.S.A.
member services to help you
#14Consumer Comment
Wed, May 27, 2009
Janet-sorry to hear this. they can't offer anything for free if you're not willing to give them a chance to sell you a membership. you should try calling member services. They will definitely hear you out and help you.
Dave
Dix Hills,New York,
U.S.A.
Reading all contracts is key...
#14Consumer Comment
Fri, May 22, 2009
Hi Janet,
I'm sorry to hear that you had buyer's remorse after this experience... it sounds like fun!
Thanks for the insight. I'll be sure to read through all papers presented to me (as one should do with all contracts with all companies), and take time to think about the range of choices this company has.
How did you receive this offer?
-David
Vip Travel Club
Cancun,Other,
Mexico
VIP Travel Club Response
#14UPDATE Employee
Mon, May 18, 2009
First off, the package you traveled in on was not free. The resort presentation you went on does not offer free stays. Nothing in life is free. However you did receive a discounted rate and probably some extras for agreeing to assist in the presentation. This is in appreciation for your time.
As with anything, packages can vary in price depending on benefits available, length of membership and much more. These things affect the price of your membership. Your current membership has lots of great benefits available to you and by reading your complaint, my guess is that you just dont fully understand how to use them.
I encourage you to contact me at quality@vip-travel-club.com so I can go over these with you. I would also be happy to explain to you how the yacht club which YES! does exist works. You also have access to a world-class equestrian club in addition. Please contact me so I can assist you further.
Vip Travel Club
Cancun,Other,
Mexico
VIP Travel Club Response
#14UPDATE Employee
Mon, May 18, 2009
First off, the package you traveled in on was not free. The resort presentation you went on does not offer free stays. Nothing in life is free. However you did receive a discounted rate and probably some extras for agreeing to assist in the presentation. This is in appreciation for your time.
As with anything, packages can vary in price depending on benefits available, length of membership and much more. These things affect the price of your membership. Your current membership has lots of great benefits available to you and by reading your complaint, my guess is that you just dont fully understand how to use them.
I encourage you to contact me at quality@vip-travel-club.com so I can go over these with you. I would also be happy to explain to you how the yacht club which YES! does exist works. You also have access to a world-class equestrian club in addition. Please contact me so I can assist you further.
Vip Travel Club
Cancun,Other,
Mexico
VIP Travel Club Response
#14UPDATE Employee
Mon, May 18, 2009
First off, the package you traveled in on was not free. The resort presentation you went on does not offer free stays. Nothing in life is free. However you did receive a discounted rate and probably some extras for agreeing to assist in the presentation. This is in appreciation for your time.
As with anything, packages can vary in price depending on benefits available, length of membership and much more. These things affect the price of your membership. Your current membership has lots of great benefits available to you and by reading your complaint, my guess is that you just dont fully understand how to use them.
I encourage you to contact me at quality@vip-travel-club.com so I can go over these with you. I would also be happy to explain to you how the yacht club which YES! does exist works. You also have access to a world-class equestrian club in addition. Please contact me so I can assist you further.
Vip Travel Club
Cancun,Other,
Mexico
VIP Travel Club Response
#14UPDATE Employee
Mon, May 18, 2009
First off, the package you traveled in on was not free. The resort presentation you went on does not offer free stays. Nothing in life is free. However you did receive a discounted rate and probably some extras for agreeing to assist in the presentation. This is in appreciation for your time.
As with anything, packages can vary in price depending on benefits available, length of membership and much more. These things affect the price of your membership. Your current membership has lots of great benefits available to you and by reading your complaint, my guess is that you just dont fully understand how to use them.
I encourage you to contact me at quality@vip-travel-club.com so I can go over these with you. I would also be happy to explain to you how the yacht club which YES! does exist works. You also have access to a world-class equestrian club in addition. Please contact me so I can assist you further.